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Service Desk Engineer Level 2

Fuji Film - Australia,

Source: uWorkin


This role will provide second level service desk support to clients and staff to ensure all services are delivered and completed within agreed KPIs and SLAs .

Responsibilities include:

  • Provide second level help desk support to customers across Australia.
  • Ensure the integrity of the information loaded within Service Desk by carefully reviewing service orders.
  • Provide telephony and customer facing support for initial fault diagnosis; liaise with customer throughout to ensure satisfactory resolution of problem.
  • Assist in the administration and support of the Local Area Network, including data management and printing facilities, e.g. Active Directory.
  • Project related tasks as defined by Project Coordinator
  • Monitoring and Responding to Incidents from clients and reporting tools
  • Level 2 including escalations
  • Scripting and automation across multiple clients (Powershell, VB)
  • Network and Server Security
  • Private IP and provisioning and management

Essential Requirements:

  • Commercial experience providing Level 2 Helpdesk/Desktop Support
  • Previous work experience in a Managed Service Provider
  • Ability to communicate to a diverse set of stakeholders at all levels both written and verbal
  • Exceptional attention to detail
  • The ability to think outside of the box and solve problems

Technical Capability:

  • All forms of Desktop Support for Windows 7/8.1/10
  • Windows Server 2008 R2/2012 R2/2016
  • Microsoft Exchange 2010/2013/2016/Online
  • Office 365
  • Terminal Services/RDP/Citrix
  • VOIP systems such as 8x8/3CX/Mitel/Skype for Business
  • Printers (Setup & Configuration)
  • VMWare / Hyper-V
  • Solid understanding of Networking inc Firewalls, routers, managed switches.
  • Certifications (Microsoft/ITIL) will also be highly regarded!

The Benefits

We offer a flexible work environment and a team culture that has a family feel, respectful and supportive. This is a great opportunity to progress your career with an organisation currently undergoing digital transformation in a changing environment! In this role you can have a real impact on the day to day lives of our customers and our internal teams and will give you the opportunity to work across a wide range of CodeBlue hardware and software solutions.

Additionally, we offer:

  • Corporate Discounts through our "Gold Pass" rewards platform
  • Salary Packaging
  • Income Protection Insurance
  • Life Insurance

"Respect Diversity" is one of our Shared Values that empowers us and our people to respect, promote and celebrate diversity at FXA and appreciate the value of culturally diverse and inclusive community. We aspire to be a workplace that represents the wider community and we strive to ensure that all employees feel welcome and valued, and that our workplace practices and processes are managed in an equitable, inclusive and transparent manner.