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Operations Engineer (Network)

Halcyon Knights - Melbourne, VIC

Source: uWorkin


Operations Engineer (Network) - Geelong based

The role

An experience Network engineer with a good understanding of how the broader network sits together and will assist in identifying issues and engaged the relevant resources to fix them. The Operations Engineer will be the primary support person for crucial infrastructure and related apps. Infrastructure covers physical hardware in Datacentres and sites, server, and operating system; 3rd level support to end-user computing services such as PCs, printers, software and mobiles, Networks, Firewalls, F5, etc.

Essential Skills & Experience

  • Strong understanding of the networks, LAN/WAN, switches, Routers, Load Balancers, Firewalls, etc.
  • Strong understanding of Telephony platform, call routing, etc.
  • Strong experience in troubleshooting network issues
  • Good understanding and experience with network cabling
  • Develop and maintain system documentation on and an ongoing basis and identify opportunities to hand over support functions to the support center to improve first call resolution
  • Continual process and Service Improvement - Identify areas of opportunity by analyzing systems, requests incident data, and putting forward recommendations to improve the environment and processes
  • Actively review incident data to identify areas of opportunity via trend analysis
  • Knowledge of current trends
  • Proven ITIL knowledge is essential, certification desirable
  • After-hours on-call support will be required for Business Critical Situations

On offer:

  • 115K+Super+Bonus
  • Flexible work
  • High performing team
  • Permanent Opportunity
  • Geelong Based

If this sounds like you, please apply within.