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18

April

Technical Support Engineer - L2.5

Halcyon Knights - Sydney, NSW

IT
Source: uWorkin

JOB DESCRIPTION

Come and join a fast moving MSP, offering a very unique service model that has rapidly taken off with the growing demand of remote workforce. Collaborative team and cutting-edge tech!

We are currently looking for an experienced, motivated and customer centric Technical Support Engineer to join a large national professional services firm with headquarters based Sydney. The successful candidate will be a part of a collaborative and cutting-edge team working on supporting and maintaining their customers cloud platforms, infrastructure, systems and environment.

This is an exciting year with some major growth within the business and they are really looking forward to growing the team in 2021.

The position:

This will be 80% remote working, 20% travel to client site. Working within a close-knit team with an amazing culture, you will be providing technical system administration across a vast array of medium to large enterprises. With a customer centric approach, you will be troubleshooting datacentre, cloud, server, network, equipment and service-related problems all within Windows based environments. There are opportunities for technical development and project related work as the business grows.

The ideal person will have the following skills and experience:

  • 3-5 years experience in the IT industry, working within a Desktop/System Admin capacity.
  • A strong understanding of customer service, SLA's and KPI's.
  • Experience working within a team environment and can be collaborative at all levels.
  • Incident management experience, escalating issues through the use of ITSM tools
  • Ability to work autonomously, highly motivated and be a self-starter
  • Excellent problem solving, documentation and written skills
  • Strong communication and customer service skills.
  • Ideal to have experience working with an MSP, or client facing/onsite support
Technical skills required for this role include:
  • Level 2/3 support experience within an enterprise environment
  • MS Server, Azure or AWS, Microsoft Exchange, VMware, Citrix, Group Policy, Remote Support
  • Network troubleshooting skills, LAN, Wireless, DHCP, IP – VOIP Telephony
  • Experience using ITSM tools for incident management (e.g. ServiceNow, JIRA)
About the culture:
You will experience a supportive, caring, and diverse working culture, working alongside and collaborative IT team. Ideally looking for a team player who takes initiative, ability to pick up new technologies quickly and a willingness to learn and develop professionally.

If you are a passionate technology professional, hardworking and motivated on building your career within an excellent company, please feel free to contact me on 07 3177 1072 or

Halcyon Knights