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April

Noc Engineer

Halcyon Knights - Adelaide, SA

IT
Source: uWorkin

JOB DESCRIPTION

Our client is looking for a talented NOC engineer to join their team on a permanent basis

Halcyon Knights have partnered with an ASX listed company that provide corporate / enterprise grade Cloud and IT solutions across Asutralia. Our client is large in stature with over 300 employees across offices in every major citry of Aus and NZ. This role will be working within the NOC team, a team of dedicated and high performing engineers who are the support for their client's large portfolio of clients. This team covers all the level 1 and 2 technical incidents, this role is the ideal pathway into the company, they offer a clear line of progression for someone to spend a career within the company.

What a day will look like:

  • IT Support level 1 and 2 covering: Voice, data and security
  • BAU support
  • Project team involvement on implementations
  • Technical diagnostics and focusing on the restoration of data and voice services, resolving on the first call or escalating where necessary
  • Problem-solving
  • Technical documentation
  • Technical training and development
Required experience:
  • At least 2 + years experience in a NOC or IT support role focussed on networking
  • Some level of education or certification e.g. CCNA around networking
  • Experience in network fundamentals (routing & switching)
  • Experience in Voice (desirable) e.g VOIP, PBX-systems, Cisco)
  • Strong customer experience skills
Benefits:
  • Work life balance
  • Exposure to cutting edge technology
  • Pathway to other areas within the business - plenty of opportunity to step into a more senior role
  • Large company with a big reputation and strong position in the market
  • Paid training and development
  • Mentorship and coaching by senior and technical leads
Please click "Apply" to be considered for this opportunity, alternatively you can email Chris Brydon (Consultant) directly on chrisb@halcyonknights.com.au

Halcyon Knights