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April

Compliance Investigations Support Officer , Queensland Building And Construction Commission

Queensland Government - Brisbane City, QLD

Government, Defence & Emergency
Source: uWorkin

JOB DESCRIPTION

**EXPRESSION OF INTEREST - applications limited to current Queensland Government Employees** This position is Brisbane based but can be performed from any QBCC Office. The purpose of the position is to provide support to the Compliance and Enforcement Division in their investigations, file management of compliance case and other ad-hoc duties and undertake simple investigations and to take or recommend appropriate action.

Job details Position status Fixed Term Temporary
Position type Flexible full-time
Occupational group Administration
Classification AO3
Workplace Location Flexible
Job ad reference QLD/370570
Closing date 25-Apr-2021
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration Temporary until 30 June 2021
Contact person Chris McCahon
Contact details 3032 8123
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*EXPRESSION OF INTEREST - Applications limited to current Queensland Government Employees*

Key outcomes/Accountabilities

The aim of this role is to:

  • Assist in the conduct and actioning of complaints by:
  • Investigating situations, substantiating evidence already collected and identifying and obtaining information relevant to investigations by telephone and written means;
  • Preparing written reports and statements documenting findings and suggesting possible further action;
  • Recording the results of investigations and other important information in qbcc's database; and
  • Using QBCC's computer systems to generate infringement notices for offences.
  • Receiving complaints and analysing and providing information to complainants to provide appropriate customer assistance.
  • Provide assistance and support to the Compliance Officers with their case investigations including the preparation of paper work and co-ordination of cases for legal action/prosecutions.
  • Undertaking simple investigations and take appropriate action or make recommendations.
  • Ad hoc duties as required such as photocopying etc.
  • Provide exceptional customer service to all staff of the Commission and external customers.
Candidate attributes * Understand or have the ability to acquire case investigation skills including processing, using, gathering and analysing information.
  • Have the ability to apply, interpret, provide advice on, and implement legislation and policy in the Building Industry.
  • Have a sound knowledge of communication techniques and the ability to achieve work outcomes and understand customer service developments.
  • Have the ability to achieve team goals through participation as an effective member of the team.
To apply for this position please submit your CV and a 1page Cover Letter outlining your suitability by addressing the Candidate Attributes.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote and .

**EXPRESSION OF INTEREST - applications limited to current Queensland Government Employees* This position is Brisbane based but can be performed from any QBCC Office.

Documents

Before applying for this vacancy please ensure you read the documents below.

Role Description

Queensland Government

Brisbane City, QLD

Government, Defence & Emergency




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