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Senior System Engineer

Pollinate - Melbourne, VIC

Source: uWorkin


Are you ready to step into the fast-paced world of fintech? We’re Pollinate. We combine the agility and flexibility of a high growth company with the global ambitions and backing of an established brand.

Working within the Service Management function the Senior Platform Service Engineer will have significant experience delivering across financial environments. This role is a unique blend of hands-on solutions delivery and service with a focus in assisting the deployment of the Application, participate in UATs, support the Application guided by SLAs and KPIs, provide excellent customer experience and liaise with remote teams to resolve escalated incidents and to implement customer system requested changes as needed.


  • Support and maintain Payment Processing applications by conducting technical investigation, diagnosis of incidents and root cause analysis.
  • Assist in the installation, configuration, upgrading, patching and maintenance of different environments.
  • Conduct system analysis and configuration management for issues related to system performance, availability and reliability, maintain current documentation.
  • Perform system monitoring checks, verifying the integrity and suitability of virtual hardware, resources, systems and key processes.
  • Deploy and maintain solutions for Cloud migrations, Virtualization, Networking, Servers, Storage and Backups.
  • Work collaboratively with development and product teams to implement required updates and changes.
  • Provide technical mentoring and training to other support levels.
  • Flexibility to work beyond the typical workday as required, evenings, weekends, etc.
  • Deliver excellent customer support.

What we are looking for

  • Customer centric attitude.
  • Experience with cloud-based data stacks and engineering processes.
  • Experience with Azure Stack within cloud architectures.
  • Experience with Docker and containerisation.
  • Experience with IaC strong. Terraform preferred.
  • Exposure to CI/CD.
  • Experience with data architecture pattern e.g. Scala (ingestion & DataBricks), streaming (pub/sub, kafta), data lakes, Angular 9, compliance, etc.
  • Experience with orchestration technologies like K8S (preferred), ECS, or DockerSwarm.
  • Experience with Java, SQL, Spring & Hibernate (3+ years).
  • Technical investigation analysis and diagnosis of incidents.
  • Incident replication, error diagnosis, correction and improvement of existing code.
  • Development and modification of functionalities based on the specification and requirements received.
  • Installation, configuration and maintenance of difference environments.
  • Create and update system documentation and applications.
  • Maintaining payment processing applications.
  • Experience in the fintech industry is highly desirable.
  • Proactively identify issues, make timely decisions and escalate issues as needed.
  • Experience in ITIL and Agile environments desirable.

Who we are looking for

  • Self-starter, able to work independently and as part of a team.
  • Customer focused strong communicator who can present to internal and external stakeholders.
  • Ability to manage conflicting priorities for a wide range on incidents and tasks.
  • Strong problem solving and debugging skills.
  • Exhibit high level of individual initiative.
  • Ability to operate in a high pressure 24x7 support environment.
  • Delivery and goals oriented within a start-up environment

More about us

We at Pollinate think banks have the potential to do more, to be more, and to reclaim the central role in the lives of their business customers. So, we are working side by side with them to deliver the technology to help merchants grow and create unforgettable payment experiences to customers. With big global banking clients already under our belt, from NatWest to National Australia Bank, we are growing rapidly, and we need talented people like you to join us on our journey.

As part of Pollinate, you’ll be working with experts across payments, technology, customer experience, and financial services, supported by a world-class network of partners. Workplace wellbeing and inclusivity is very important to us – this year, in addition to internal support, we rolled out the mental health platform, Unmind, company-wide to support each employee’s individual wellbeing journey.

Our platform has picked up multiple industry awards, including ‘Banking Innovation of the Year’ at the 2020 Future Digital Awards, and the ‘Innovation Frontier’ award at the Celent Model Bank 2020 Awards through our work with NatWest’s Payit. We’re also currently shortlisted in the Women in Tech Employer Awards 2020. 

Join us to be a key part of a team that’s changing the future of payments, with the freedom to make your mark. Together, we’ll push the boundaries of what’s possible with payment enabled merchant services for SMEs around the world.

What we stand for

  • We believe we are better together when we listen, engage and support each other, we want you to bring your expertise and experience to work every day
  • We are passionate about what we are doing and want you to share this with us, enjoy your time with us, stay calm under pressure and bring positive energy to the team
  • We are all on a journey together, we want your ambition and flexible mind set to embrace the twists and turns as we grow as a business

At the moment, and for the foreseeable future, this role will be 100% home based. We are in the process of developing a Future of Work at Pollinate strategy which will include hybrid working.

Pollinate offers great benefits including up to 20% bonus, Pension, a shadow equity scheme as well as flexible working hours and a weekly online Yoga class (Europe based). Learning and development is also key for us here at Pollinate and you will have full access to our Growth and Opportunities offering – an e-learning solution (either technical or more generalist), coaching, mentoring, speaker series and more!

This Job Description covers the main areas of your responsibilities.

It is not an exhaustive list.