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Service Desk Support Engineer

Robert Half - Australia,

Source: uWorkin


The Company

Our client has a buzzing environment, where they are growing rapidly and looking for your brilliance as Technical support to resolve the issues for a range of clients throughout Melbourne. If you are creative problem solver who enjoys working in a dynamic and rapidly-changing work environment, this could be the ideal opportunity to fast-track your career.

The Role

We are looking for a Service Desk Support Engineer with Level 2 experience in offering technical support across our clients managed service accounts all whilst providing excellent customer service. This includes but is not limited to the management of Service Desk incidents & service requests, analysis of issues, accurate information capture, account maintenance and resolution of problems, within agreed target timeframes. Let your eye for detail and creativity shine as you independently investigate and implement solutions to technical issues and identify recurring technical issues, proposing solutions to address the cause of problems.

Your Skills & Experience

  • Provide L1 & L2 Technical support to internal and external clients.
  • Provide and exceptional level of customer service and care to every issue or request.
  • Perform high level trouble shooting (remote or onsite where required).
  • Resolve incidents at first contact where possible otherwise escalate to relevant support groups where required in a timely manner.
  • Follow established process for Major Incidents. Ensuring attention to detail and urgency and immunising any impact to our customers.
  • Escalate all technical service requests to the appropriate resource if these cannot be resolved.
  • Utilise ConnectWise to thoroughly log all issues and requests.
  • Perform daily operational activities to ensure stability of varying IT environments.
  • Administer user accounts for Active Directory and applications.
  • Install and configure desktop and laptop hardware, both for clients and internal staff
  • Building and maintaining a good relationship with clients.
  • Obtain and convey concise incident information to external & internal service personnel and maintain communications with customers during the incident resolution process.
  • Adhere to the Service Desk procedures and policies.
  • Adhere to rotational on-call roster, including flexibility to work on weekends and public holidays.

About you

You have in-depth knowledge of computer systems, networks, and appropriate software applications. But your real flair lies in your ability to communicate with all levels of users both verbally and in writing. You have the creativity to translate complex IT issues into simple, comprehensive steps that a wide audience can understand, and you are a true team colleague whose energy and enthusiasm inspires others.

Hands on experience with Microsoft Office 365, SharePoint, AD, Group Policy, file servers and MDM Intune.

What's on offer?

  • An exceptional opportunity to make a positive impact on the department and the company.
  • A fast-paced, dynamic workplace.
  • Ongoing professional development and mentoring by outstanding business leaders.
  • A rare chance to grow your skill set and enjoy career progression.
  • A company that promotes on merit, rewards excellence, and champions work-life balance.

Apply Today

Please send your resume by clicking on the apply button.

Learn more about our Melbourne recruitment services: http://www.roberthalf.com.au/recruitment-agency-melbourne

Job Reference No: 06810-0011778366 - TP