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L2 Service Desk Engineer

Hays - Melbourne, VIC

Source: uWorkin


Service Desk Engineer role located in Melbourne CBD

Your new company

A thriving Managed Service Provider located in Melbourne CBD requires a Level 2 Service Desk Engineer for an initial 3 month contract commencing immediately. This represents a great environment for an ambitious candidate to take their current skills to the next level and learn plenty of new ones!

Your new role

In this exciting new role, you will be:

- Providing level 1 and level 2 technical support for both internal and external clients.
- Maintaining relationships with clients.
- Performing account administration with Active Directory, Exchange and bespoke applications.
- Ensuring technical issues are resolved within SLA's in calm and polite manner.
- Troubleshooting technical issues

What you'll need to succeed

To be successful in your application, you will need:

- Prior experience working within a Service Desk role.
- Demonstrated knowledge of Windows OS, Active Directory, Exchange and Office 365 administration.
- Experience with ConnectWise is highly advantageous.
- Good understanding of ITIL practices and methodologies.
- Highly developed troubleshooting and problem-solving skills.
- Experience working within a Managed Service Provider.

What you'll get in return

The possibility of a contract extension or even permanency! You will also be offered a competitive daily rate. Working within this company, you will gain exposure to a broad range of technologies and projects. Do not miss out!

What you need to do now
If you're interested in this role, click 'apply now' or forward an up to date copy of your CV to Alexander.OBrien@hays.com.au.

LHS 297508 #2495725