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Senior Capacity Operation Engineer

ServiceNow - Sydney, NSW

Source: uWorkin


Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Job Title: Sr Capacity Engineer

Location: Sydney, Australia

This position reports to: Rex Pullan, Capacity Manager

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

What You Get To Do In This Role

  • Manage, monitor and manipulate the server farm behind ServiceNow’s cloud
  • Work directly on/with the servers to enable and optimize capacity utilization for ServiceNow’s customer base
  • Enhance processes and tools necessary to simplify and provide consistent project execution
  • Provide proactive management and innovation to ensure 100% success of ServiceNow cloud automation


In order to be successful in this role, we’re seeking:

  • Experience using the ServiceNow platform
  • Understanding of SQL and database concepts
  • DNS/DHCP and PXE boot
  • Intermediate to advance network troubleshooting
  • Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Power Shell
  • Experience in incident, problem, change management, knowledgebase management, defect & escalation management
  • Team collaboration and fit is essential
  • Basic understanding of enterprise class server hardware
  • Experience in deploying bare metal servers
  • Someone with Australian citizenship (preferably with Baseline Clearance)

  • Basic understanding of ServiceNow asset management
  • Storage configuration concepts, configuration, and experience
  • Puppet understanding and configuration management
  • Coding in various languages, we usually prefer Unix Shell, Python, C/C++ or JavaScript
  • Ability to work in shifts or do on-call
  • Monitoring of large and scalable systems, applications and networks

Minimum Requirements
  • University graduate with a Computer Science degree or equivalent.
  • 5+ years providing customer facing technical support (Web based products or e-commerce preferred)
  • Strong interpersonal communication skills are essential.
  • Candidates with lesser experience will be considered for appropriate roles.
We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.