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Principal Platform Architect

ServiceNow - Sydney, NSW

Source: uWorkin


Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

What you get to do in this role:

The Customer Outcomes Principal Platform Architect is a technical advisory role, responsible for helping our customers establish a strong technical foundation in the ServiceNow Platform and design solutions that drive business outcomes. The Principal Platform Architect ensures customers leverage leading practices around instance strategy, technical governance, core data, integrations and the overall technical health of the platform. This is a highly consultative role focused on guiding ServiceNow, partner, and customer employees on the engagement team to deliver a solution on a technical architecture designed for long-term success.

  • This role interfaces with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring and implementation of solutions.
  • Acts as a technical expert across multiple engagements to guide customers, partners, and internal team members to define and deliver successful customer solutions.
  • Provides a breadth of knowledge across multiple workflows .
  • Develops strong relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.

Translate business objectives to outcomes into a customer roadmap.
  • Analyzes and translates business information and technical requirements into an architectural blueprint to achieve complex business objectives.
  • Engages with the customer’s Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer’s core applications.
  • Establishes and manages technical governance, and an effective delivery operating model and governance.
  • Ensures instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
  • Supports the sales effort by scoping and estimating the engagement and change orders.
  • Serves as an active contributor of leading practices, standards, and thought leadership related to the ServiceNow platform.
  • Maintains skill sets / certifications on for .
  • Supports the professional development of others through means of coaching and mentoring.


To be successful in this role you have:
  • 12 years progressive experience as part of a professional services organization; or equivalent education/experience
  • Management consulting experience preferred (e.g. Big 4, strategy firm)
  • Ability to travel up to 80%
  • Creative, entrepreneurial spirit with comfort running initiatives and program independently within a “start-up paced” environment
  • Success driving complex issues through analysis and resolution
  • Experience working collaboratively and cross-functionally
  • Excellent written and verbal communication skills
  • Ability to relay complex information to diverse set of audiences, both technical and non-technical
  • ServiceNow certifications in aligned workflow
  • Industry domain expertise in highly desirable
  • Large program experience leading architecture and design
  • Enterprise architecture experience
  • Cloud application technology experience


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.