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Physical Security Support Engineer

Amzn Commercial Srvcs Pty Ltd - Melbourne, VIC

Source: uWorkin



Are you a Support Engineer or Systems Administrator with strengths in Windows? Are you Customer focused? Do you have a strong desire to stay on the cutting edge of technology? If the answer these questions is YES, then the Global Security Operations (GSO) team at Amazon wants to talk to you.

GSO is looking for a highly motivated, detail oriented individuals to join the Security Integrations Group (SIG) to provide application support, troubleshooting, and customer issue resolution for Amazon’s GSO Security and Loss Prevention operations.

You will work with other a team of other engineers in a global organization to support Amazon Operations' global physical security system infrastructures which include intrusion detection, access control, CCTV and video management, visitor management, and incident management systems. The SIG team is a 24/7 operations team requiring weekend shift work.

You must be comfortable being the face of the organization to our customers and provide prompt and efficient service to them. Our engineers are level-headed, top-notch performers who demonstrate composure, love working as a team, and proactively take the lead whenever necessary.

Responsibilities include:
· Day-to-day operational support of fast-paced complex distributed physical security infrastructures.
· Responding to telephone, ticket and e-mail requests in a professional, efficient manner.
· Perform various technical project / administrative related activities on Amazon’s physical security infrastructure systems.
· Following standard procedures for proper escalation of issues to the appropriate teams.
· Reviewing and recommending logical and technical design as defined by documented standards.
· Documenting knowledge in the form of knowledge base wiki articles.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.


· 2+ years of experience working in either a customer facing IT role, or the physical security infrastructure industry.
· Bachelors or Associates degree in a related field (Information Technology, Communications, Business, Criminal Justice, etc.).
· Experience managing projects with shifting priorities.
· Sound knowledge of networking basics through work experience or education.
· Experience building and maintaining strong working relationships with internal and external partners.
· Experience building and maintaining strong working relationships with internal and external partners.
· Experience working with Microsoft SQL Server.
· Experience working with PowerShell or other scripting languages.


· Certification/experience working with Physical Security systems (e.g., Lenel, Honeywell, AMAG, Bosch, Milestone etc.), and/or their associated infrastructure.
· Ability to program to solve problems and automate repetitive tasks in a common scripting languages such as PowerShell, VBScript and Perl
· Experience working with Microsoft SQL Server
· Experience working with Amazon Web Services products or technologies (e.g., EC2, S3, RDS, Kinesis, etc.)
· Hold a current ASIS CPP, APP or PSP certification