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April

Service Now Architect

IBM - Melbourne, VIC

IT
Source: uWorkin

JOB DESCRIPTION

Introduction
The infrastructure running industries likes transportation, energy, insurance, banking or healthcare is quickly changing as the world’s relationship with technology evolves. Companies have more choices than ever before between on-premise, off-premise, or a hybrid approach. Our Infrastructure Architects are responsible for keeping up with the latest and greatest of these changes and using their expertise to deliver solutions that meet the needs of our customers and products.

Your Role and Responsibilities

We are currently looking for Infrastructure Architect - Service Now to join our team supporting projects in either Melbourne or Sydney.

You will define and document the technical and logical structure of Configuration Management solutions and architectures to address client business problems. This includes defining the structure of the tools used to deliver the solution (such as discovery tools, and other integrations, in addition to the structure of the Configuration Management Database itself. You will also be responsible for documenting the scope and level of the CMDB solution, by identifying the types of Configuration Item Classes to be tracked, as well as the attributes to be stored for each.

  • Please note NV1 clearance is mandatory for this position.*

    What else will I be doing day to day?
    • Responsible for defining the process and procedures to be used by steady-state staff to maintain the CMDB after implementation, including the CMDB audit process.
    • Understand client needs and business constraints, work in levels of abstraction, apply industry knowledge, and leverage appropriate business elements and information technology to address those needs.
    • Focus on the front end of the solution life cycle: listening to clients, understanding business requirements, and systematically forming incrementally more detailed definitions of the structures of information technology solution architecture.
    • You’ll need to consider other stakeholders in designing the solution, including the client Account Team, Owners of other processes as well as other Support Teams. Excellent communication skills are a requirement to be successful.
    • Conduct tools workshops to demonstrate the functions, features, and capabilities of Tool solution and collect client-specific requirements
    • Produce Account Architecture documents. Develop functional specifications for new requirements
    • Validate requirements were implemented to meet client expectations
    • Provide solution proposal and effort estimates for custom solution/requirements
    • Identify risks and issues associated with the CMDB/Discovery infrastructure deployment
    • Develop and lead execution of the technical risk management plan for the solution to be implemented
    • Map data to CMDB solutions. Manipulate large quantities of data using tools such as Excel, Talend.
    • Train configuration managers and configuration librarians on the CMDB solutions that have been implemented.
    • Perform testing and work with team to develop solutions to discovered defects.
    What skills, experience and expertise do I need to apply?
    • High-level understanding of various infrastructure technologies, such as hosting platforms, middleware, networking and security.
    • Basic knowledge of databases, and be proficient in IBM’s primary platforms, Discovery tools (TADDM and ServiceNow) and ServiceNow.
    • A solid understanding of the Infrastructure Technology Information Library (ITIL) is also required.
    • Because of the advanced state-of-the-art complexity of programming, considerable influence is required over users and peers and is also required at the functional and executive levels.
    • TIC (IBM Tivoli Integration Composer)
    • TADDM (Tivoli Application Discovery and Dependency Manager)
    • SmartCloud Control Desk/IBM Control Desk
    • ISM (IBM Service Management)
    • Knowledge and experience using:
      • ServiceNow - CMDB Operation and Administration, Design and Build Forms, Business Rules, Asset-CI mapping and data synchronization, Catalog workflows, Update Sets operation and function, Tables, data model, Access Control Lists (ACL), Process Request Items, Process Tasks (including Change), Configure Dashboards, Model Categories, Scripting Concepts including Script Includes and Fix Scripts, Incident Problem and Change (IPC), Operation and Administration, Configure MidServers, Analyze/Resolve Discovery Errors
      Sound like you? Submit your application to start your career journey with IBM today...

      #approfpriorityjob

      Required Technical and Professional Expertise
      As above

      Preferred Technical And Professional Expertise

      As above

      About Business Unit

      This position currently sits within Global Technology Services (GTS) Infrastructure Services (IS) or a shared services function supporting GTS.

      As announced in October 2020, IBM intends that its managed infrastructure services business of the GTS organization will become an independent company named Kyndryl by the end of 2021, creating two distinct and powerful market-leading companies.

      Together, we will advance the vital systems that power the digital economy. Serving over 4,600 technology-intensive, highly regulated customers, including over 75% of the Fortune 100, our people will design, run, and manage the most modern and reliable technology infrastructure that the world depends on today.

      We will work flexibly and in partnership with our customers to amplify business outcomes while always pushing ourselves to improve and meet all opportunities. Come join our team of diverse, devoted, and empathetic technology experts who are at the center of discovering what’s next.

      Please note: The final decision if this position will transition from IBM to Kyndryl is yet to be confirmed.

      Your Life @ IBM
      What matters to you when you’re looking for your next career challenge?

      Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

      Impact. Inclusion. Infinite Experiences. Do your best work ever.

      About IBM

      IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

      Location Statement
      For additional information about location requirements, please discuss with the recruiter following submission of your application.

      Being You @ IBM
      IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.