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Solutions Architect

Merkle Australia - Australia,

Source: uWorkin


Do you want to join an amazing team of dedicated Salesforce, marketing automation and technology experts? We are on the hunt for a Salesforce Marketing Cloud Solutions Architect.

Merkle is an award winning, people first, data and technology driven business. Our mission is to have the best team in Australia, capable of enabling businesses take advantage of marketing technology to transform how they communicate with their customers.

Starting with a deep knowledge of Salesforce Marketing Cloud, we consult with businesses to help define what's possible. We then provide the services necessary to bring this vision to life.

About the Position:

We are looking for our next Solutions Architect. Someone that is an experienced Salesforce Marketing Cloud technology consultant, who can be depended on by our customers for technical vision and can give proactive and strategic advice.

As required, this role will also include all aspects of software development; design, implementation, testing and maintenance. Implement Salesforce Marketing Cloud Accounts through the integration of data streams, scripted and automated emails, mobile messages, microsites and preference centres. This includes, where appropriate, designing and documenting solutions to leverage automation, dynamic content, data-driven segmentation and other sophisticated Salesforce Marketing Cloud capabilities to maximize customer engagement and response.


  • Lead consultative engagements with clients on technical and business challenges
  • Document comprehensive client user stories and technical constraints/requirements
  • Define the Solution based on client’s business needs and present effectively and authoritatively to client stakeholders from both technical and business backgrounds
  • Develop proofs-of-concept to validate solution feasibility
  • Create intuitive conceptual designs easily comprehensible by all
  • Manage solution related documentation (BRD/FSD) in conjunction with other delivery focused team members
  • Work effectively across multiple concurrent client engagements
  • Identify project issues / risks and present alternatives to alleviate or resolve
  • Support Sales organisation in opportunities by validating solutions and estimates
  • Travel to client locations for onsite discovery and solutions presentations. Interstate travel will be required about 20% of your time.



  • Excellent strategic & technical thinking
  • Ability to consultatively engage with customers and to quickly make complex decisions
  • Thrives in a fast-paced, entrepreneurial environment
  • Confident in leading customer facing discussions and presentations
  • Effective written and verbal communication skills
  • Expert in documenting complex concepts concisely and effectively


  • Understanding of Digital Marketing and its objectives. Experience working in a marketing organisation or interacting with marketing organisations as a supplier/vendor
  • Experience working with MS Visual Studio, Eclipse, NetBeans, or other modern integrated development environment, as well as visualization software applications such as MS Visio, LucidChart or OmniGraffle
  • Proficient in developing SQL and experience with a RDBMS such as MySQL, Oracle or MS SQL Server
  • Proficient in HTML, XML, and JavaScript
  • Knowledge of technologies such as HTTP, CSS, XSLT, AJAX, JQuery
  • Experience of developing against SOAP and REST based APIs
  • Experience with one or more server side programming language such as .NET, JAVA, PHP, Ruby, C#, C++, Visual Basic, Python
  • Familiarity with SDLC methodologies including requirements, design, implementation, testing and maintenance
  • Familiarity with CRM, Content Management, POS/Commerce and Web Analytics platforms preferred
  • Familiarity with Salesforce.com CRM preferred
  • Familiarity with security standards such as TLS, SSL, data encryption preferred