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April

Regional Manager, Sunshine Coast , Queensland Building And Construction Commission

Queensland Government - Sunshine Beach, QLD

Government, Defence & Emergency
Source: uWorkin

JOB DESCRIPTION

The purpose of this position is to: Manage & maintain relationships with industry partners/stakeholders. Promote an increased understanding and awareness of the QBCC, along with its range of products and services; Manage & oversee the operation of the Regional Service Centre (RSC), whilst ensuring staff resourcing levels are maintained at optimal levels & operational expenditure kept within budget; In collaboration with key QBCC stakeholders, Regional Operations Manager and Regional Service Centre peers, work to improve the quality & consistency of the ‘Customer Experience’ across regional Queensland and act as the last point of escalation for all relative regional matters, and at times oversee and provide advice at a senior level in relation to difficult and/or sensitive matters.

Job details Position status Permanent
Position type Flexible full-time
Occupational group Management
Classification AO8
Workplace Location Sunshine Coast
Job ad reference QLD/369933
Closing date 25-Apr-2021
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration Permanent
Contact person Jenny Phillips
Contact details 4613 3080
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Key outcomes/Accountabilities

  • To actively seek out, establish, manage & maintain stakeholder relationships with a view to advocate the QBCC and its capacity to provide regulatory services throughout the region;
  • To manage & oversee the operation of the RSC ensuring staff resourcing levels are maintained at optimal levels & operational expenditure is kept within budget;
  • To provide the Director, Regional Services and Regional Operations Manager with the operational thought leadership required to improve or enhance policies, procedures, systems, processes and business practices with a view to ensure the QBCC continues to exercise its regulatory obligations fairly, consistently and transparently;
  • To act as the last point of escalation for all relative regional matters, and oversee and provide advice at a senior level (both internally and externally). Clearly set stakeholder and customer expectations and mitigate against the future occurrence of case reviews and/or escalations through the effective use of versatile communications;
  • Support the Director, Regional Services and Regional Operations Manager, staff and the business as a whole by ensuring the fair, consistent & transparent administration of all QBCC programmes of work. This may include case management, staff mentorship and the provision of case briefs & senior leadership advice on difficult and/or sensitive matters pertaining to -
  • Building disputes;
  • Insurance Services;
  • Licensing Services;
  • Compliance;
  • Education & Engagement;
  • Front counter services etc.
Candidate attributes * A high level of emotional maturity and a demonstrated ability to lead, manage and support a team of diversely skilled, regionally based staff;
  • Strong communication, interpersonal and negotiation skills with a proven ability to develop collaborative and mutually beneficial relationships;
  • Strong investigative, analytical and problem solving skills and an ability to provide written and oral advice at a senior level;
  • Demonstrated ability in establishing business improvement processes and developing strategies for leading teams through organisational change.
To apply for this position please submit your CV and a 2page (maximum) Cover Letter outlining your suitability by addressing the Selection Criteria.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote and .

Documents

Before applying for this vacancy please ensure you read the documents below.

Information Package for Applicants

Role Description

Queensland Government

Sunshine Beach, QLD

Government, Defence & Emergency




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