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Field Support Engineer

Systematic - Canberra, ACT

Source: uWorkin


Do you want to make a difference as a Defence Field Support Representative (FSR)? Join us and be a part of a growing international company that focuses on innovation, reliability and customer-centric excellence.

The Field Support Engineer or FSR, is a Subject Matter Expert (SME) in Systematic’s Command and Control (C2) software, SitaWare. As the “tip-of-the-spear” for Systematic, you will leverage your military knowledge and operational experience to bridge the gap between SitaWare and its end users. The role is preferably based in Canberra or Brisbane.


As the FSR, your responsibilities will include:

  • Work directly with military units to understand operational objectives, scenarios, mission requirements and challenges to maximise the capabilities of SitaWare
  • Provide SME advice and on-the-job training for Exercises and Operations, as required
  • Use your military experience and knowledge to develop Standing Operating Procedures (SOP) and Tactics, Techniques & Procedures (TTP), and mentor warfighters in the practical application and system employment of the SitaWare suite
  • Take a consultative approach in providing military exercise support, often onsite, in both conceptual and functional areas
  • Support the installation and configuration of Systematic’s software in the customer’s environment
  • Collaborate with other SMEs and Systematic leadership to understand and overcome product capability gaps and develop documentation and materials for demonstration purposes
  • Understand the C4ISR real world applications and assist in the development of demonstrations to best prepare warfighters for field deployment
  • Provide SitaWare demonstration and capability support to Business Development and Training staff as needed, including being prepared to conduct training courses
  • With customer satisfaction always in mind, build and maintain relationships with customers and business partners alike
  • All applicants must be prepared for domestic and overseas travel to customer sites.


You should have relevant experience in the following areas:

  • Operational experience as staff at Brigade or above in an Arms corps
  • Conducting and leading Operations Research Analysis at the campaign, mission, or engagement level, supporting Defence customers and military operations
  • Familiarity with operational and tactical doctrine, concept of operations, SOPs and TTPs
  • Experience working in a Tactical Operations Centre and thorough understanding of the warfighting functions
  • Highly efficient communication skills both verbal and written as well as possess excellent presentation skills
  • Knowledge of military systems and integration with Joint Forces, including other Battle Management Systems (BMS)
  • Strong experience with Microsoft Office suite of products
  • Preferable experience as a Military Instructor
  • An Australian citizen, eligible for an Australian Defence Negative Vetting Level 1 (NV1), and preferably Level 2 (NV2) security clearance.

Priority will be given to candidates with subject matter knowledge of C2 systems and with tertiary qualifications in education, training, or ICT. Additionally, you must be confident enough to interact, communicate and present to Defence customers. You also have the ability to generate strong brand recognition, and establish trustworthy and constructive relationships with customers, partners, employees and other stakeholders to ensure the highest possible customer satisfaction. You will always strive to deliver the highest possible performance for the business. Finally, you must be fluent in both written and spoken English.

Annual Australian Exercises are expected to include TALISMAN SABRE or HAMEL at Shoalwater Bay Training Area in Queensland; and Joint Warfighter Assessment (JWA) and Coalition Warfighter Interoperability eXercise (CWIX) in Europe, US, or from Australia.

Systematic offers

Our software solutions make it simpler for the users to make critical decisions. In the Defence and healthcare sectors, critical decisions often concern matters of life and death. In both the private and the public sector, our solutions must handle large amounts of data, for example in the library sector, with more than 50 million yearly loans. To be able to continue the development of solutions that customers trust, we continuously challenge each other, our work processes, and technologies. We have a highly proactive education and training policy with defined career paths and internal proactive Knowledge Networks. Our unique combination of strong principles from CMMI, and the best aspects of LEAN and Scrum enable us to develop reliable, high-quality solutions for our customers and to deliver them to the agreed price and deadline. We prioritise a sensible balance between work and private life, and our agile approach provides you with an excellent opportunity to plan your own tasks and working hours to a great extent. We value social cohesion in the workplace.

Have we not answered all of your questions?

If you would like to know more about this position, please contact Jan Kiehl, People & Culture Lead (jan.kiehl@systematic.com). Please forward us your application as soon as we are ready to hire immediately.