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Chief Architect

Optus - Canberra, ACT

Source: uWorkin


Join a company dedicated to your career development and where you can simply be yourself at work!

So, Why Optus?

We see ourselves leading Australia in outstanding customer experience. In striving to achieve this, five core values guide us. These are: customer service, our challenger spirit, teamwork, integrity and personal excellence.

We've put a lot of investment behind innovation and would love to work with people who provide ideas that differentiate, disrupt and deliver amazing services for our customers.

About the role:

This senior client-facing role is responsible for integrating the architecture of all Optus services across the client’s account service bundles:

  • Networks and Hosting
  • Unified Communications
  • Contact Centre
  • Fixed Voice
  • Mobiles and Bulk SMS

You will provide high-quality architecture leadership, maintaining the integrity of Optus systems and services through the provision of technical advice, recommendations, and integration of Optus’ planning and design process with the client’s planning and design activities. The Chief Architect will work in close collaboration with other Optus personnel, with the Service Architects, Pre-sales Architects and Service Owners, together with the client’s senior business and technical stakeholders.

Please note: This role requires you to work closely with the Federal Govt. Client and hence would require the candidate to be an Australian Citizen with an eligibility to achieve Baseline Security Clearance


  • Working with the Optus pre-sales solution design teams and the delivery teams, provide architectural oversight, governance and quality assurance for all changes to the Services and Optus in-service delivery, operational and technical capabilities
  • Undertake design authority for contract compliance and in-service system and capability sustainment
  • Deliver and maintain Infrastructure reference models, guidelines and principles in line with the client’s Enterprise Architecture Framework
  • Review the “Health of the Systems Architecture” (HOTSA) for all Optus systems.
  • Develop and maintain service lifecycle roadmaps for the delivery of new capability and evolution of existing service offerings in collaboration with the Service Architects.
  • Review design standards, quality control and test procedures to ensure the contract deliverables meet established design and performance goals.
  • Develop, communicate and maintaining technology architectures, roadmaps, policies and standards.
  • Governance by Default: The Chief Architect is either directly engaged or manages the engagement of technical subject matter experts during the solution design and proposal phase, project delivery phase and BAU Support phase. This ensures technical governance is applied throughout the lifecycle of delivering new services to the client.
  • Commercial and Contractual Matters: The role requires supporting the Service Owners, Transformation Director and the Service Architects in ensuring new and existing services are delivered to meet Optus and Client’s Commercial and Contractual obligations.
  • Support the strategic expansion of services and capability delivered by Optus in the client’s account.

Experience required:

  • Australian Citizenship and a degree in IT or Engineering
  • Three years of experience as a Chief or Lead Architect across multiple Services and technologies
  • Industry certifications from Cisco and others like ITIL, CSEP, TOGAF,IT4IT
  • Detailed understanding of the following technology areas:
    • Security
    • Networks (Routing, Switching, WAN Acceleration, WLAN, mobile signalling)
    • Telephony, including IP Telephony and Contact Centre
    • Unified Communications
    • Desktop Services
    • Office Servers
    • Enterprise Servers
    • Applications.
    • Hosting
  • Extensive experience in Managed Services (including maintaining large corporate networks).
  • Sound working knowledge of the market, third parties and experience in an outsourcing environment.
  • Strong analytical skills.
  • Ability to question current processes and status quo and devise improvements.
  • Ability to work within quality and design methodologies, processes and controls.