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Cloud Operations Engineer - Aws

Guidewire Software, Inc. - Sydney, NSW

Source: uWorkin


Cloud Operations Engineer (AWS)
Guidewire’s Cloud Operations Team is part of the Customer & Cloud Operations (CCO) organization, delivering 24x7 service to customers who are using Guidewire’s software products on the Guidewire Cloud Platform.

As a Cloud Operations Engineer, you will be part of a team that is passionately trying to automate everything possible to make Guidewire systems run more efficiently. The CloudOps team is dedicated full-time to creating and running software that improves the reliability of systems in production, serving hundreds of customers and supporting millions of transactions each day. You will be operating Guidewire’s flagship cloud platform and InsuranceSuite products and building tooling to help ensure efficient operations and optimal availability of all SaaS multi-tenant and customer-focused systems. Cloud engineers collaborate closely with Guidewire’s product developers to ensure that the Guidewire core cloud products address functional and non-functional requirements such as availability, performance, observability, and maintainability.

This role requires a high degree of independence, ownership and responsibility. If you like to be challenged and have a passion for solving problems at scale with systems like Kubernetes and Aurora, then we would love to hear from you. The ideal candidate is someone who exemplifies the ethics of, "If you have to do something more than once, automate it," and who can rapidly self-educate on new concepts and tools. Bonus points if you have prior experience doing production support of a SaaS platform, and are comfortable working with bleeding edge highly containerized cloud-native environments in AWS.

Essential Duties and Responsibilities

Deploy and operate shared multi-tenant infrastructure for a SaaS microservice-based containerized systems in addition to customer-centric application environments
Administer and automate the team’s growing presence in AWS
Operational support for Guidewire’s flagship highly integrated Java-based InsuranceSuite web applications
Implement and operate a complex single sign-on SAML/OAuth-based central authentication platform
Develop and deploy tooling to aid in driving 24x7x365 service operations of critical world-wide systems
Automate deployment tasks for core product and infrastructure tools and maintain automation infrastructure
Create system documentation and training materials to empower and educate our own and other CCO teams

Required Skills and Experience

Education and Work Experience
Bachelor’s Degree in Computer Science or related field
Familiarity with the Agile software development lifecycle
Background with Linux systems administration and strong scripting skills in Bash, Python, Go, etc.
Experience supporting web applications running on Java / Apache / Tomcat in a live production environment
Demonstrable experience with automating systems and infrastructure with Terraform
Production-At-Scale support background in a heavily microservice-based world
Working with Kubernetes hands-on in a “Been there, Done that” way
Strong understanding of Single-Sign On, SAML, oAuth (Bonus points if hands-on experience with Okta)
Background utilizing and supporting log analytical tools such as DataDog (Logging and APM)
Great understanding of DevOps tools, CI/CD and hands-on experience with git, Bitbucket and TeamCity
Seasoned expertise around x.509 certificate technology and basic concepts of encryption
Solid understanding of concepts surrounding containerized networking and all things IP
Experience working with Relational Databases such as Aurora Postgres and/or Oracle RDS
Advanced exposure to broad technical skills such as application development, web UI (design and development), JSON, application architecture
Ability to read and interpret application server thread dumps, Catalina outputs, CloudTrail, and other critical logging outputs.
Personal Qualities and Soft Skills
A no-fear approach to ambiguity and a startup-like culture
You greatly prefer CLIops to ClickOps
You enjoy teaching and being a mentor to others
Outstanding troubleshooting skills; ability to think critically and display an aptitude for problem solving
Strongly analytical mind with a penchant for process development and enhancement
Display a strong work ethic and do whatever it takes to get the job done
A highly positive can-do attitude with a knack for being a team player
Excellent communication skills and ability to explain complex technical concepts to a varied audience
Demonstrate strong follow-through and consistently keep commitments to customers and employees
Other Requirements
Ability to read, write, and speak fluent English
We provide 24x7 support to our customers, so we expect you to take turns with your teammates being on-call for weekend production emergencies or to provide rotating weekend operational support
Travel – Expect occasional travel (less than 5%) to other Guidewire offices for training and team meetings