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April

Senior Analyst Engineer, Service Management

National Australia Bank - Docklands, VIC

IT
Source: uWorkin

JOB DESCRIPTION

Job no: 764372
Business unit: Technology and Enterprise Operations
Position location: VIC, Docklands, 800 Bourke St
Work type: Permanent Full time
Location: Aust - VIC Metro

About You

As a Senior Analyst Engineer, Service Management, you will be responsible for the continuous development and support of the ServiceNow Platform. This role's primary focus will be on the build of NAB's Human Resources module (Colleague Connect) and the continued support of the ITSM module and processes.

Your duties will include:

  • working closely with developers, product and process owners to meet NAB's evolving requirements and to manage hotfixes, patches and feature releases successfully into production.
  • work closely with external teams to ensure integration requirements are met and to implement and maintain these in ServiceNow
  • support an ongoing process of improvement and consolidation working closely with NAB vendors and NAB teams to deliver a simple and exceptional self-service experience for our colleagues and customers.
Your Skills and Experience
  • Solid experience in Software Development Methodologies.
  • Experience with ServiceNow HR module development and support.
  • Working in a cloud-enabled environment is desirable
  • Experience in supporting discovery and service mapping in ServiceNow
  • ITIL certified
  • ServiceNow System Administrator certified
  • ServiceNow HR certified
Essential capabilities
  • Sound knowledge of delivery methodologies and working experience in Agile delivery
  • Competent stakeholder management skills, with the ability to apply the fundamentals of Change Management throughout the delivery lifecycle
  • Effective communication skills with the ability to synthetise data and communicate findings
  • ITSM Best Practice Knowledge/Incident, Problem, Change, SRM, SLM, HR and Asset Management Specialist
  • ITOM specialist, process strategy & framework, tool implementation
  • As part of the Service Management team, you will be part of the Service Management Platform function which focuses on developing and supporting all components of ServiceNow.
NAB, invested in you

We are committed to gender equality and are proud to be an equal opportunity employer and have a diverse and inclusive workforce. We have committed $70bn in financing to help address climate change and provide 2 days of paid leave each year through our employee volunteering program to support community organisations.

We support our colleagues to be their best by offering a wide range of educational, financial, lifestyle, health & wellbeing benefits. For more information please visit

Join NAB

If you think this role is the right fit for you, we invite you to apply. Let's explore who you are and what drives you. We'd love to share our vision for the future of banking.

To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.

*Please note unsolicited CVs from agencies will not be accepted

Advertised: 23 Apr 2021 12:00 PM AUS Eastern Standard Time
Closing: 07 May 2021 10:00 PM AUS Eastern Standard Time

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Privacy agreement Position Location Job No. Close date
Aust - VIC Metro 764372 7 May 2021
As a Senior Analyst Engineer, Service Management, you will be responsible for the continuous development and support of the ServiceNow Platform. This role's primary focus will be on the build of NAB's Human Resources module (Colleague Connect) and the continued support of the ITSM module and processes.

Expression of interest

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Current opportunities Position Location Work Type
Aust - VIC Metro Permanent Full time
As a Senior Analyst Engineer, Service Management, you will be responsible for the continuous development and support of the ServiceNow Platform. This role's primary focus will be on the build of NAB's Human Resources module (Colleague Connect) and the continued support of the ITSM module and processes.

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