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April

Servicenow Architect

Wipro - Melbourne, VIC

IT
Source: uWorkin

JOB DESCRIPTION

About us

We are Wipro (NYSE: WIT), a rapidly expanding and leading global Information Technology, Consulting and Business Process Services company, headquartered out of Bangalore, India with over 200,000 employees worldwide, servicing clients in 175+ cities across 6 continents. For more information, please visit www.wipro.com

With over 2,000 employees in Australia, we are committed to increasing localization. We serve over 75 customers across diverse industry segments, with at least a third listed in the 100 ASX. We started our journey in Australia over 15 years ago and this has been a pioneer of new age, disruptive and transformative innovations. We believe in the power of diversity in the workforce, and we encourage applications from people of all diverse backgrounds, with focus including, but not limited to Aboriginal & Torres Strait Islanders, Women in Technology, Sex/Gender diversity, disability, racial & cultural diversity, sexual orientation + others.

The Spirit of Wipro is the core of Wipro. These are our Values! It’s about who we are. It’s our character. It is reflected consistently in all our behavior. The Spirit is deeply rooted in the unchanging essence of Wipro. But it also embraces what we must aspire to be. It is the indivisible synthesis of the four values. The Spirit is a beacon. It is what gives us direction and a clear sense of purpose. It energizes us and is the touchstone for all that we do:

  • Be passionate about clients’ success
  • Be global and responsible
  • Treat each person with respect
  • Unyielding integrity in everything we do

The role

The role would be for Design and Architect Service-now ITSM application. The Architect will work very closely with ITSM Process Architect, customer personnel, Business Analyst(s), IT Architect, IT support teams and other technical teams to ensure that business needs around implementation of ServiceNow Platform are in a controlled and predictive manner. To be successful in this role you will:

  • Configuration/Customization of the Service Now system, including creating workflows
  • Experience using Service Portal
  • Build service requests from customer requirements including requests, request items and tasks using workflows -to manage data flows from the customer to the support teams providing the service
  • Performs integrations and process automation using Service Now Orchestration Load, manipulate and maintain data between Service-now and other systems.
  • Thorough understanding of ITIL/ITSM processes .
  • Performs system and integration testing with sample and live data Monitor health, usage and overall compliance of the application.
  • Service now implementation experience in ITSM modules (Incident, Problem, Change, CMDB & Asset).
  • Experience in CMDB, Discovery and integration with other external modules. Hands on in Glide and Jelly Scripting, Java Script, HTML, XML, AJAX.
  • Done Integrations with 3rd party tools using (web services, SOAP, email, MID, etc…). SNOW administration experience.

Qualifications

  • B.E or MCA with at least 10+ years of experience in Implementation and Deign of ITSM Platforms like BMC Remedy, HP ServiceManager including At least 5+ years of experience in Design and Implementation of ServiceNow Automation Platform with Integrations
  • The candidate should be trained in ITILv3 foundation certified
  • Should have developed ServiceNow in a multi-vendor environment for at least 1 engagement

If you only meet some of the requirements for this role, that's okay…We value a diverse range of backgrounds & ideas and believe this is fundamental for our future success. So, if you have the curiosity to learn and the willingness to teach what you know, we'd love to hear from you.

Bonus points if you have experience with:

  • Bachelor’s degree in Computer Science, Product Management or relevant field
  • Managerial/Lead experience required