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It Support Engineer (Level 2) - Smya

San Miguel Yamamura Australasia Group - Adelaide, SA

Source: uWorkin


San Miguel Yamamura Australasia (SMYA) is an established leader in packaging and contract wine filling in Australia and New Zealand. We started as Cospak Pty Ltd over 40 years ago and today the company is a joint venture between two packaging leaders, San Miguel Corporation of the Philippines and Nihon Yamamura Glass of Japan. SMYA is headquartered in Sydney and is present in all the major states across Australia and in Auckland, New Zealand.

SMYA, a collective packaging specialist is composed of the synergies between:

  • Vinocor (wine cork & closure manufacturing);
  • Cospak Group (total packaging solutions);
  • Portavin Integrated Wine Services (wine bottling services);
  • Barossa Bottling Services (contract wine bottling & packaging);
  • Best Bottlers (contract wine bottling, packaging & distribution); and
  • JMP Holdings (retail packaging solutions).

As a Level 2 Support Engineer, you will be working within the SMYA IT Team to partner and deliver exemplary customer service and innovative solutions to the SMYA group. This role is based in Adelaide (Wingfield) and would suite a candidate looking for long term employment, thrives in an environment of change and innovation, and is eager to progress their skills further.

About the position

In this position, you will report to the ICT Manager and will be part of our small but strong IT Team. What we are looking for is a team member that: 

  • Is passionate about helping our staff solve their IT challenges
  • Is great at engaging and communicating with staff in non-technical speak
  • Has pride in their work, is self-motivated and does whatever it takes to get the job done
  • Has strong technical skills but continues to push themselves to expand their skillset
  • Has strong time management skills to prioritise, control and complete tasks effectively
  • Can be effective in working individually but as part of a distributed IT Team
  • Is striving for more than just a service desk type of role

Your key responsibilities would include:

  • Provide Level 1 / 2 support to the entire SMYA business
  • Monitoring and maintaining of desktop and server infrastructure
  • Maintaining user and network security 
  • Monitoring and maintaining Disaster Recovery Solutions 
  • Creating and maintaining technical documentation 
  • Working with 3rd party suppliers to resolve issues
  • Ad-hoc after hours work and inter-site travel as required
  • Systems reporting and assisting with IT projects and tasks

Skills and Experience required include: 

  • 3+ years’ experience in medium to large size environments
  • Completion of a diploma course, degree or IT Certification
  • Sound working knowledge of Microsoft Technologies, including Windows Server (2008 and higher), Active Directory, Group Policies, Exchange Server, SQL Server, Remote Desktop Services, Windows (7 and higher), Microsoft Office 365 and Azure
  • Sound working knowledge of networking technologies including VPN, Routing, Firewalls, VLAN, TCP/IP (4 and 6), DNS and DHCP.
  • Experience with VMware virtualisation technologies and cloud-based solutions
  • Knowledge of backup technologies and strategies using Veeam Backup and Replication and StorageCraft Shadow Protect
  • Must be eligible to work in Australia and hold a valid driver's license

Are you interested in joining our team? 

If you think you fit the above profile, email your resume through the link below to register your interest...INTERVIEWING NOW!!