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Controls Support Engineer

Vanderlande - Melbourne, VIC

Manufacturing & Industrial
Source: uWorkin


Job Title
Controls Support Engineer

Job Description

The Job

As a Controls Support Engineer you will be working in one of the supply centres of the Global Service Desk. The Service Helpdesk DE is responsible for registering, tracking, documenting and handling disruptions, errors and inquiries regarding automated material handling solutions provided by Vanderlande. Both technical and verbal (language) skills are necessary for a seamless communication between internal-, external departments and individuals. All process related progress is registered in the Vanderlande provided ITSM solution. You will be working in (rotating) shifts to ensure consistent availability of specialist skills.

This second-line service desk position will provide technical support for our international customers and their material handling systems. This includes complex troubleshooting and problem solving with a number of technical aids. You will report to the Group Leader HLC Service Desk (second line). You may also be required to work morning or afternoon shifts to provide support our global customer base.

Automated Case Picking

You will work for our Automated Case Picking (ACP) customers. This is a relatively new concept for Vanderlande. It is an important new business sector within the Warehouse Automation business unit, showing a huge growth and potential of repeat orders. ACP is a concept within the food part of Warehouse Automation. ACP will be a game changer for Vanderlande, for Global Services and for our customers as well.

In the role of second-line service desk engineer for High Level Controls you will participate in the start and success of ACP together with Vanderlande.

Main Responsibilities

  • Incident- management for Vanderlande designed material handling solutions
  • Registration and processing of customer inquiries in the ITSM system
  • Participation in ITIL driven service department
  • Analysing root causes
  • Continuous improvement to optimize logistics processes
  • Service Helpdesk Team training assistance
  • Participate in standby shifts

Job Requirements
  • Education at bachelor (or higher) level, technical or IT subject matter
  • Ideally experienced in software development of automated logistics systems
  • Up to 3 years of experience in controls technology 
  • Good knowledge on Oracle PL / SQL, C ++, C # and Java
  • Excellent English language skills
  • Eager to learn and motivated for achievements
  • Preferably experienced in working for an international company
  • Willing to travel internationally up to 30% 
  • Prepared to participate in a weekend stand-by rotation
  • Living in Melbourne, Australia.
  • Hold full working rights to work in Australia (Permanent residency or citizenship)

Personal Skills
  • Strong interpersonal communication skills
  • Good sense of setting the right priorities in a demanding and dynamic environment
  • Reliable team player
  • Pragmatic and proactive
  • Good analytical skills
  • Solution-oriented attitude
  • Service minded


If the role of Controls Support Engineer appeals to you, then please apply now by uploading your CV and covering letter.