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Field Services Engineer

Metricon - Adelaide, SA

Source: uWorkin


Metricon Homes, a leading multi award winning new home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.

This is a highly rewarding but challenging stand alone role located in our Parkside Office supporting busy operation.

Reporting to the Senior Field Services Engineer, your responsibilities will include:

  • Provide a high standard of technical support for hardware and software on the phone and in person, building strong customer relationships;
  • Resolve all 1st & 2nd level problem and incident calls for hardware, software and business applications;
  • Installing, configuring, monitoring and maintaining computer systems and support new applications;
  • Provide direct customer facing engineering support to resolve IT related incidents and requirements by repairing and maintaining issues;
  • Complete fault analysis and troubleshooting activities on infrastructure failures, investigate outages and resolve;
  • Asset management administration and inventory management; and
  • Perform regular software and hardware audits.

  • Metricon will offer you:
  • A competitive salary and salary package opportunities;
  • Genuine career advancement opportunities;
  • Generous housing discounts on our award winning homes; and
  • A supportive workplace culture where great work is recognised and rewarded.

  • The successful candidate will have:
  • Bachelor qualification in Computer Science, engineering or related discipline is highly regarded;
  • 5 or more years of experience supporting end user technologies working within an ITIL framework;
  • At least 3-4 years of experience in system engineering and solution implementation, equivalent combination of education and experience will be considered;
  • Proven experience in supporting & administering Microsoft services within a network environment;
  • Microsoft Certifications and experience working with Office 365/Microsoft Exchange is ideal;
  • Proven experience in supporting and troubleshooting of Switches, Hubs, Routers, Patch Panels, Modem communications and Remote support concepts;
  • Proven experience assisting Users in a mid-large size enterprise with technical issues associated with networks, PCs/peripherals and platform Operating Systems and associated hardware;
  • Capable in all aspects of Information Technology Field Service support;
  • Proven Incident Management skills;
  • Experience working with a variety of supplier / resource models, including matrix, managed services and multiple suppliers;
  • Advanced knowledge of modern software development technologies and methods; and
  • Knowledge of networks, desktop, deployment, video conference, unified communications and telephony.

  • Visit the Metricon Careers page on Facebook for more opportunities & insights.