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Intelligent Workflow Engineer

IBM - Perth, WA

Source: uWorkin


Intelligent Workflow Engineer

  • Use your visionary skills to inspire others
  • Collaborate with stakeholders of all levels
  • Permanent position, based in Perth

  • IBM Garage is a bold, comprehensive approach to innovation, modernisation and transformation that quickly creates and scales new ideas that dramatically impact client's business.

    IBM Garage is more how you work than what you work on. It combines modern ways of working into an integrated operating model to help clients identify important business problems, design, prototype and prove potential solutions, and scale those solutions across a client's business.

    We are on the hunt for a Intelligent Workflow Engineer / Designer to join our collaborative team to work on exciting and meaningful projects with clients.

    Your Role and Responsibilities
    What will I be doing?
    • Analyse business processes and workflows with the objective of finding out how they can be improved and automated to enable the experience design. This requires constant collaboration and feedback into the design research, journey maps and service blueprint
    • Facilitate process workshops, after which they document any information elicited using process maps and business requirements documents
    • Able to see the big picture, understand project objectives and be able to apply the understanding of how processes should work to operational improvement initiatives
    • Develop and present new process designs to stakeholders for discussion
    • Identify future automation opportunities in line with the and quantify benefits
    What skills will I need?
    • Excellent Communication, interpersonal skills and Stakeholder Management
    • Data driven decision making
    • Analytical, and drive value analysis
    • Collaborative
    • Empower, teach and motivate squad members
    • Critical thinking
    • Deep expertise in the practise of Agile, particularly Scrum and Kanban
    • Technical understanding, development experience or certification in automation tool set e.g. AWS SWF, K2, UIPath, Mulesoft, Watson
    • Experience completing User research and Service Design
    What experience do I need?
    • Experience in applying systems thinking to break complex problems into smaller executable components
    • Ability to gather and evaluate user and business requirements to design intuitive and human centred solutions
    • Ability to frame questions, conduct workshop with stakeholders, understand pain points and synthesise findings
    • Ability to conduct quantitative and qualitative user research at all stages of product development
    • Ability to map business processes and identify optimisation opportunities to reduce waste
    • Ability to re-engineer and design future state workflows to enhance user experiences and simplify the technology landscape
    • Experience with automation and emerging technologies including package workflow solutions, robotic process automation (RPA), AI and blockchain
    • Experience with data architecture
    • Experience working in agile environments
    • Exceptional communication and storytelling skills; fluency and confidence in inspiring teammates and engaging stakeholders at multiple levels including operational staff, managers and executives
    • Experience in working with development and product teams to communicate process requirements with focus on both the user experience and the technical solution
    Sign me up!
    If you tick these boxes, and are ready to start your next challenge with a career at IBM – click “Apply” today. To find out more, head to www.ibm.com.au/careers

    Required Technical and Professional Expertise
    Intelligent Workflow Engineer


    Preferred Technical And Professional Expertise

    Intelligent Workflow Engineer


    Australian Resident

    About Business Unit

    IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

    Your Life @ IBM
    What matters to you when you’re looking for your next career challenge?

    Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

    Impact. Inclusion. Infinite Experiences. Do your best work ever.

    About IBM

    IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

    Location Statement
    For additional information about location requirements, please discuss with the recruiter following submission of your application.

    Being You @ IBM
    IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.