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April

It Support Engineer

Nuix - Sydney, NSW

IT
Source: uWorkin

JOB DESCRIPTION

Nuix creates innovative software that empowers organisations to simply and quickly find the truth from any data in a digital world. We are a passionate and talented team, delighting our customers with software that transforms data into actionable intelligence. 


At Nuix, we hire the best people from around the world and empower them to do what they do best. We pride ourselves on our ongoing innovation, dedicated customer service and cutting-edge solutions that make a real difference to our customers and the world in which we live.


We collaborate to provide innovative solutions for more than 1,800 customers in over 72 countries. Our customers include many of the world’s top financial institutions, corporations and government departments, all major global regulatory agencies, leading security and law enforcement agencies, and all tier-one advisory firms and litigation support vendors.


Nuix is currently seeking a IT Support Engineer to join our growing Sydney office.


Key Responsibilities: 

  • Strong knowledge of providing support in both a Mac and Windows Environment
  • Analyse and evaluate reported end user service requests, failures and errors across hardware related issues (Dell and Apple), mobile device support, audio visual, video conferencing, printers.
  • Provide recommendations on the replacement of computer peripherals and configuration changes in order to correct software issues.
  • Contribute new ideas for new technical solutions, including testing and installation of new releases.
  • Inventory Management and system documentation.
  • Adherence to service level targets and proactive incident ticket management.
  • PC setup (image cloning), software installation and packaging


Qualifications & Experience:

  • 3+ years of IT field and desktop experience in a medium to large corporate environment with minimum 400+ users.
  • Strong technical knowledge supporting Windows, Mac OS and technologies such as Active Directory, DNS, DHCP and virtualisation
  • Strong knowledge and skills in the Microsoft Office 365 and Google G Suite offering
  • Basic scripting skills in PowerShell
  • Excellent English communication skills, both written and oral with strong ability to deal with technical and non-technical stakeholders across the business.
  • Can-do attitude and strong customer service skills.
  • Experience performing support for a technology/software business
  • Experience administering endpoint security solutions (Anti-Virus, Encryption, NAC)


Skills and characteristics:

  • Excellent learning agility.
  • Strong ownership, initiative and ability to work independently with limited direction.
  • Proven ability to collaborate and communicate effectively in a matrixed environment and across multiple time-zones.
  • Ability to influence, negotiate, guide, and work with cross-functional teams to achieve joint objectives.
  • Demonstrated problem solving ability and attention to detail to deliver high quality output.
  • Strong analytical capability and demonstrated ability to manage high volumes of detailed information.
  • Strong written and oral communication skills, including drafting skills, and ability to effectively interact with staff, senior management, and internal clients.
  • Ability to work within multiple time zones to meet the needs of global customers.
  • Self-motivated with ability to work independently, take ownership for tasks and be accountable for results and performance.


Nuix is on an incredible journey of transformation, aligning our strengths with our ambitions to pursue greater opportunities. To find out more about who we are and what we are doing, please visit our web page.


https://www.nuix.com/


As we expand our global team and extend our skills and expertise, we are unified as one Nuix team guided by our shared values.

Nuix Vision

Finding Truth in a Digital World

Nuix Mission Statement

Nuix creates innovative software that empowers organizations to simply and quickly find the truth from any data in a digital world. We are a passionate and talented team, delighting our customers with software that transforms data into actionable intelligence.

Nuix Values

  • Customers – Focus, Deliver, Delight 
  • Innovation – Unleash Collective Genius
  • Teamwork – Stronger together
  • People – Respect, Encourage, Reward 
  • Integrity – Authentic and Accountable
  • Passion – Committed to the Mission


We believe in these principles and seek to weave them into the fabric of our daily work at Nuix. In doing so, we co-create a dynamic and purposeful company culture that we can be proud of and want to belong to.

Nuix is an Equal Opportunity Employer