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Support Engineer

Halcyon Knights - Melbourne, VIC

Source: uWorkin


Support Engineer

Your New Company

Our client is a North American SaaS company looking for a level 3 Application Support Engineer. You'll be first Point-of-Contact for clients across APAC so will need a strong tech support background and the ability to hit the ground running; this is a remote role with very little supervision so high levels of independence are a must.

Your New Role

  • Support customers and business partners over various communications media
  • Create a positive experience for your business partners
  • Resolve complex technical issues through troubleshooting, gathering information and replicating problems
  • Liaise with internal and external stakeholders to foster continued development and collaboration
  • Get in as one of the first employees in Australia - plenty of opportunity for leadership/growth with expansion.
What You'll Need to Succeed

  • 4+ years' L3 tech support experience in a SaaS environment
  • Experience with Linux, databases, mSQL, Jira, APIs, JSON, and HTTP requests
  • Complex troubleshooting expertise including debugging
  • The ability to analyse logs/code, and develop documentation
  • Excellent communication skills across tickets (preferably Jira/ServiceNow), email, chat, calls and video-calls
  • An independent and proactive mentality
What Will Give You an Edge

  • Experience with cybersecurity
  • Experience with PHP and/or Lamp
  • Experience with AWS
What's in It for You?

  • A unique opportunity to get in early with an international client rapidly expanding its Australian presence
  • Internationally-competitive pay
  • Remote - work from the comfort of your own home
How to Apply

If you're interested in this role, click 'apply now'.For more information or a confidential discussion, contact Alex Falzon - alexf@halcyonknights.com.au

For other exciting job opportunities and to keep up-to-date with the IT world, please 'Follow' Halcyon Knights on LinkedIn @ www.linkedin.com/company/halcyon-knights .

Halcyon Knights is an equal opportunities employment agency, valuing the contributions made by all people and welcomes applications from people with disability, Aboriginal Australians, people of all ages and from culturally diverse backgrounds.