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Technical Support Engineer

Covetrus - Brisbane Grove, NSW

Source: uWorkin


Technical Support Engineer (Level 1) – 6-month contract

Covetrus are looking for a Technical Support Engineer for a 6-month fixed term role based in Brisbane. As the first point of contact for all technical helpdesk enquiries, the Technical Support Engineer provides level 1 frontline technical support to both internal and external customers, assisting them with hardware and software problems via phone, email or onsite.

Reporting to the IT Infrastructure Manager APAC, we are looking for an autonomous, highly self-motivated, and keen problem solver to join our IT team.

Your Main Responsibilities Will Include

  • Provide onsite, remote and phone support to internal and external customers
  • Maintain a high degree of customer service for all support queries
  • Create, manage, and respond to support queries in the Servicedesk ticketing system.
  • A proactive approach to the issue resolution
  • Take ownership of assigned tickets, follow up and communicate with users in a timely manner
  • Install and configure computer hardware, software, networks, printers, and scanners.
  • Repair and replace equipment as necessary.
  • Escalate complex issues to Level 2 or 3 Support Engineers.

To Be Successful You Will Have
  • 1-2 years experience in a similar role
  • Strong knowledge of Microsoft desktop operating systems
  • A self-motivated and autonomous
  • Problem-solving skills and high attention to detail
  • Information Technology Infrastructure Library (ITIL) Foundation (preferred)
Why Covetrus? https://www.covetrus.com

Covetrus is a global animal health technology and services company dedicated to advancing the world of veterinary medicine. With over 5,500 employees across 19 countries, we are committed to supporting passions, fostering opportunities, and establishing progressive practices.

Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law