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May

Cloud Network Operations Centre Engineer.

Job Search - North Sydney, NSW

IT
Source: uWorkin

JOB DESCRIPTION

The Splunk CNOC monitors and resolves issues that affect the availability and performance of Splunk>Cloud for our cloud customers 24/7.

Responsibilities:

  • Provide technical support for CNOC Engineers and contractors

  • Perform impact assessments and problem solving according to established procedures

  • Document issues, remediation steps, and follow up problem management

  • Lead support cases and also ensures queue management

  • Lead hierarchical and functional requests. Communicate with CNOC engineers as well as business partners around CloudOps through email, chat, telephone and in person

  • Mentor the CNOC engineers on your shift on complex tasks and developing their skill set

  • Represent the CNOC in meetings/process changes and make recommendations on new procedures/ processes.

  • Use the Splunk Incident Management System (SIMS) to restore normal service operations as quickly as possible to minimize the impact to business operations during escalated incidents.

  • Lead by example and drive the core values of the company

  • Always ensure a quality customer experience.

Requirements:

  • You must have 2-4 years of experience in the following areas:

    • Cloud administration (AWS / VMware) experience

    • Incident response and major incident management.

  • Certifications

    • LPI-1, LPI-2

    • AWS Solutions Architect

    • Puppet Enterprise Professional

    • Kubernetes Administrator

    • ITIL Service Management

    • Splunk Architect

  • You’ve got experience maintaining and fixing Linux/UNIX servers in a production environment.

  • You have experience using config management (Puppet, chef, salt), Cloud (AWS, Azure, GCP) and On-call notification (Pagerduty, VictorOps).

  • You are collaborative with extraordinary interpersonal and communication skills.

  • You have experience running Incident Command and Response for Class-A/Top-Tier services affecting multiple customers

  • You have shown attention to detail, follow through, and the ability to prioritize quickly are necessary.

  • You think out of the box and are able to work on multiple tasks simultaneously and dynamically adjust priority.

Education:

AA/BS In Information Management or a related field or equivalent experience