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Senior Technical Support Engineer Ii - Remote From Anywhere In Australia

Ping Identity - Sydney, NSW

Source: uWorkin


At Ping Identity, we're changing the way people think about enterprise security technology. With our innovative Identity Defined Security platform, we're building a borderless world where people have total freedom to work wherever and however they want. Without friction. Without fear.

We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

We're headquartered in Denver, Colorado, and we have offices and employees around the globe. And we serve the largest, most demanding enterprises worldwide, including over half of the Fortune 100. Because even in the most complex enterprise environments, security shouldn't be a source of anxiety. It is one of your greatest competitive advantages.

Ping Identity has an industry-leading suite of software and services products which are centered around industry standards such as SAML, OAuth, OIDC, FIDO, LDAP Our SSO, Directory, MFA, CIAM and API Intelligence systems can be found operating in the Cloud and in customer's private data centers.

You will be responsible for the second level of support for Ping Identity's global customers using any of our products including PingFederate, PingAccess, PingDirectory, PingOne, PingID and any supported integration kits. Our Senior Technical Support Engineering team researches functionality and usability related issues; work with our customers' IT personnel to understand the nature of the issue and communicate steps to resolve.

You will be a customer advocate with a direct line of communication to the product team; and have a desire for continuous development of product expertise. Engineers consult with and escalate to our product development and infrastructure teams when needed.

You will report to the Team Manager. Ping has developed a career ladder for support to ensure there is growth potential for all employees.

You Have

  • 8+ years experience providing technical expertise in areas of system administration, technical support, architecture, implementation or any related customer-facing roles supporting large enterprise customers.
  • Experience collaborating and supporting others.
  • Logical troubleshooting ability.

You Know
  • Web server and application server integration and troubleshooting.
  • Federation standards OAuth 2.0, OpenID connect,WS-Fed protocols.
  • SSO/Federation architectures and other authentication/authorization protocols.
  • Integrate and support applications with IAM solutions.
  • Experience supporting LDAP or Database.
  • DevOps deployments using Kubernetes.
  • Troubleshoot web-based applications (through HTTP Tracing tools and log analysis) in browsers and applications servers.
  • Public Key Infrastructure (PKI), X.509 certificates, SSL/TLS
  • Cloud Services such as Azure, O365, AWS.
  • Any server-side language like Java, C#, Python.

Our Benefits
  • Parental Leave
  • Generous Holiday Schedule
  • Commuter Offset
  • Education Reimbursement

Ping Identity is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.