3 Easy Steps

  • 1Search for courses by Study Area, Level and Location
  • 2We deliver you all the matched results
  • 3Choose one or more course providers to contact you
Industry

Distance from location (kms)

Exact 5 10 25 50 100

Posted since

All 2 Days 1 Week 2 Weeks 1 Month

Sort results by

Relevance Date

29

May

L3 Service Desk Engineer

FIRST FOCUS - Cairns City, QLD

Any Industry
Source: uWorkin

JOB DESCRIPTION

First Focus has just started the hunt for a senior Service Desk professional to join the team, but based in Cairns, supporting all aspects of our customers' technical environments.


Duties:
  • Providing remote support to a very wide array of customers
  • Supporting servers, desktops and applications within an Microsoft AD and Exchange environment
  • Delivering the support of Terminal Services, VMware and Citrix-based cloud infrastructure
  • Performing a wide variety of Level 1-3 support functions across many technologies
  • Occasional project team work to deploy solutions for customers
  • Working with highly experienced solutions experts to maintain best practice environments

Requirements

  • Advanced understanding of end user support and Active Directory
  • Good general knowledge of Windows Server and Exchange
  • A general knowledge of technical infrastructure from desktop to firewall, including LAN & WAN networking principles
  • Experience working with an IT outsourcer or managed service provider (MSP)
  • An understanding of ticketing systems and customer service principles
  • Experience with Connectwise, Labtech, and/or Solarwinds Orion (Desired)

Benefits

  • Competitive salary package
  • Option of a Tesla company car as part of your ongoing employment package (conditions apply)
  • Work life balance through hybrid working arrangements
  • $40/month towards your mobile phone and data plan under our BYOD policy, and if you want to bring your own laptop to work, we'll double that
  • Offer up to 5 paid training days a year and support employees towards certifications and qualifications
  • We will not only pay for the exam, but will also give you a pay rise for achieving (conditions apply, of course)
  • Opportunities for personal development, regular social events and great team culture


How to Apply:

Please press the "Apply Now" button to submit your application.