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May

Senior Operations Engineer

HotSchedules - Sydney, NSW

IT
Source: uWorkin

JOB DESCRIPTION

The New Tech for Restaurant and Hospitality

Fourth is the first global cloud-based intelligent back office platform in the restaurant and hospitality industries. We’re no ordinary software company! We pride ourselves on the culture we have created and work hard to ensure this is never compromised. This is a place where our people want to work; where they enjoy and develop in their roles; where our people pull together to work as a team and ultimately be a company we are all proud to be a part of.

By developing innovative products, building relationships with our customers and enabling great careers; we are focused on building lifetime loyalty with our customers and each other. The vast majority of us have worked within the industry; we believe we need to be passionate about and have experienced the industry in order to help our customers grow their businesses successfully.

When recruiting, we look for those who want to join our journey; those who want to be a part of our personality and culture; those who are professional; have energy, enthusiasm, and ambition, are entrepreneurial and those who can show they can live by our company values each day. Working at Fourth provides an opportunity to build a successful career where our people develop and grow in a dynamic, fast paced environment.

Senior Operations Engineers within the Global SaaS Operations team are responsible for maintaining our production hosting environment.

You will leverage a common toolset to monitor, track, and analyze the logs and metrics produced by the many platforms.

Using data to deliver a positive user experience and appropriately scale systems to meet demand via automation.

The Right Candidate Will

  • Have significant knowledge of Windows and Linux
  • Have a solid knowledge of networking
  • Be familiar with load balancing technology, both soft and hardware based
  • Have previous experience of operating in one of the top three public clouds
  • Understand application hosting systems such as Apache, IIS, NGINX, Tomcat
  • Know how to leverage logs and metrics systems to troubleshoot and track software applications
  • Have experience of escalation and alerting systems such as PagerDuty
  • Be a good communicator, both verbally and through documentation
  • Be familiar with ticketing systems
  • Be self-sufficient and diligent in a "Work from Home" environment
  • Be a motivated self starter, able to take direction, own and run with it
  • Have previous exposure to and understand agile methodologies
  • Understand the requirements and duties of a global support team mentality
Above all you will be a willing team member, open to support your colleagues, robust in both pre-emptive and reactive situations with a cool head at all times and your eye on the critical path to success and resolution.

Our Story

In July 2019 Fourth joined forces with HotSchedules to become the global leader in end-to-end restaurant and hospitality management technology solutions. Together, the merged company now represents the world’s largest and only provider of end-to-end restaurant and hospitality management solutions for customers across the globe and of all sizes—from a single location or franchisee restaurant to a global restaurant or hotel chain. The combined company’s complete software-as-service (SaaS) solution suite including: scheduling, time & attendance, applicant tracking, training, inventory management / procurement, HR / benefits and payroll services now serves customers in 120,000 locations worldwide and is supported by a dedicated, unified team across offices in the US, UK, Bulgaria, China, Australia and UAE."

We are an Equal Opportunity Employer

All qualified applicants will receive consideration without discrimination because of sex, gender identity, gender expression, sexual orientation, marital status, race, color, age, national origin, military status, religion, or disability or any other legally protected status.