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May

Solutions Engineer

Comestri - Epping, NSW

IT
Source: uWorkin

JOB DESCRIPTION

Comestri is a global SaaS company with offices in Sydney, Hong Kong, and London. For over a decade, we have helped retailers, wholesalers, manufacturers, and distributors consolidate, orchestrate, and publish product information wherever customers touch their brand.

At Comestri, we do things differently. We attribute our success to hiring the best people and ensuring our people enjoy doing what we do in a nurturing and supportive environment. We’re bold, not traditional, and we're certainly not perfect.

Job Description

As a solutions engineer, you will be required to conduct discovery sessions, draft and deliver presentations and technical specifications, demonstrate the features of Comestri products, delivering on a world-class solution to our clients.

To ensure success as a solutions engineer, you should have in-depth knowledge of eCommerce, marketplaces, and order management systems, a passion for solutions, and high-level presentation and communications skills.

Ultimately, a top-notch solutions engineer drives sales by positioning our solutions to clients, highlighting the benefits of using Comestri, sharing customer success stories, and conveying technical information clearly. During this process, you will create impactful relationships with your customers and strive to become their trusted advisor

Qualifications

  • Experience in a comparable position
  • Excellent verbal and written communications skills with a focus on capturing requirements, developing a solution, and articulating the business value
  • Superior presentation and demonstration skills with a focus on storytelling
  • Ability to work as part of a team to solve business and technical problems
  • Experience of working across a range of eCommerce verticals and be able to understand the current landscape and typical challenges and opportunities
  • Proven experience with working creatively with customers to understand their technical and business requirements
  • Technical understanding of saas solutions, architecture, and modern business applications including integrations
  • Strong personal accountability to deliver exceptional customer service
  • Experience and an understanding of API definitions, specifications, and databases
  • Strong documentation skills
  • Experience in the e-commerce or retail industries
  • Experience in the OMS platforms
  • Experience with PIM’s an advantage
  • Experience and a good understanding of integrations

What You Bring
  • A Consulting Mindset – you love connecting people to find the best solutions. You understand your client’s business and strategy so that you can properly align our capabilities to their most important initiatives and priorities .
  • Relationship Building – you will need to become the trusted advisor to your clients. People do business with people they like, and strong relationships will help you gain access to the people and information we need to grow.
  • Humble, Practical, Can-Do Attitude – you’re not afraid to roll up your sleeves and do the grunt work associated with building our company and our team.
  • Solution Driven – you have a demonstrated passion for diving into technical issues, troubleshooting, and then simplifying the solution to solve customer problems. You have an interest in empathising with the customer to the extent of wanting to understand the customer's product data to drive a solution.

Additional Information

We have an opportunity to build a great company and believe that diverse, inclusive teams will create the best outcomes for our clients, partners, colleagues, and our company. We welcome everyone to be part of our story.

Our Commitment
We are committed to diversity and welcome applications from people who have a disability, are LGBTIQ+, and people of culturally diverse backgrounds, including Aboriginal and Torres Strait Island descent.

Why Comestri?
Comestri not only cares about being the best in our industry, we care about our team. We’re a business that understands life can be fluid, and so we flex to ensure we provide the environment to suit that. You’ll genuinely have the chance to make a difference and won’t get lost in the crowd.