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Field & Service Desk Engineer

MOQdigital - Sydney, NSW

Source: uWorkin



At MOQdigital, we don’t believe in doing things the same way because that’s how it’s always been done. Our people treat complex problems with transparency, creativity, and ingenuity – that’s what sets us apart. We’re problem solvers and believe it should be easier for businesses to get the most out of their technology investments. We are bridging the gap between available technologies, and what is possible, to bring our customers unlimited solutions to become a truly digital business.

Come join our team:

As a Field & Service Engineer in our Managed Services Department. Reporting into the Team Leader - Field and Service Desk.

What sets this role apart?

  • Mix of Service Desk / Helpdesk (primary) and Field / On-site Support (secondary) across Level 1 – 2
  • Take your career to the next level, working closely with an intelligent and high performing team, led by impressive Team Leads
  • Gain exposure / further your hands on experience with Cloud technologies e.g. Azure / Office 365
  • Genuine career progression opportunities, your Team Leader will have regular connections to discuss your career aspirations and we’ll provide fully funded training and development to help you achieve those goals
  • No on-call Roster for the foreseeable future
  • Build relationships with key clients, visiting them on-site when required (must have your own vehicle to be able to travel)
  • Flexible working, however there is a minimum requirement to be in the North Sydney office 1-2 days per week

What you’ll be doing:

  • Build and maintain client relationships by providing smart technical solutions to a Level 1 standard
  • Serve as the central point of contact for customer IT requests within the AU Platforms and Cloud Team
  • Support/assist in all initiatives taken towards ensuring customer satisfaction
  • Manage Customer expectations with a high standard of communication and detail, in alignment with agreed SLA’s
  • From time to time attend onsite issues as raised by the client that require an onsite visit

What about the tech?

Azure AD, Office 365 Applications and Administration, Active Directory, DNS, DHCP, WSUS.

What about the clients?

You’ll get access to a variety of impressive corporate and enterprise customers across a number of different industries including (but not limited too) Health, Government, Financial, Utilities, Property and Education.

Here’s what you’ll need to bring:

  • Outstanding customer service skills are essential and the most important part of this role, you will be a true customer champion
  • Knowledge and exposure to the Microsoft Windows Server Stack (Active Directory, DNS, DHCP, WSUS)
  • Knowledge and exposure to the Microsoft Cloud O365/Azure Stack (Azure AD, Office 365 Applications and Administration)
  • Highly desirable if you have knowledge and exposure to an MSP ticketing system such as Service Now, ZenDesk, Cherwell
  • Your own vehicle to be able to travel to client site as required
  • Be comfortable working shift work at times (5am Starts or 6pm finishes)
  • A strong sense of ownership – responsible, self-motivated, pro-active and a disciplined approach to work.
  • Excellent prioritisation, diagnosis and root cause analysis skills
  • Strong problem-solving skills
  • Demonstrated initiative, adaptability, maturity, and sound judgment
  • Excellent telephone manner and written communication skills
  • Excellent scoping / resourcing, time management, collaboration skills

Our Values are what make us, us:

  • We’re the first to put our hand up, take ownership and show initiative
  • We’re genuinely concerned about the welfare of others
  • We value a growth mindset, smart, creative thinking and the ability to simplify
  • We’re open, honest and polite – with no politics allowed
  • We’re fixer’s – not finger pointers

More about the good life at MOQdigital:

  • Take control of your career and be encouraged to upskill yourself in the latest technologies
  • Proven and established career progression opportunities
  • Fully funded training and development, we even have an Exam Centre on-site in Brisbane
  • We're a Microsoft Gold Partner
  • We know things can always be done better, your ideas will be heard
  • Culture, environment and colleagues who inspire you to do your best
  • Continuous sharing of knowledge with regular lunch and learns, meetups, etc.
  • Loads of Social and Community Events, we love to volunteer in our communities + we have our own social committee
  • Reward & Recognition Programs, we're a people business
  • Technology Allowances inc. funded phone plans + $$ towards your home internet
  • EAP, Wellbeing Support and Discounts off health services
  • Stocked kitchen with delicious treats and drinks
  • Diversity is important to us so we foster an inclusive environment, everyone is welcome
  • We also sponsor WiT and have even created our own 'Women Crushing IT' initiative where ladies can connect, problem solve, share wisdom and more


We guarantee there’s so much more to find out! Apply directly, or email careers@moqdigital.com.au telling us why you feel this role should be yours + why you’d love to be a part of our future!

We’ve had huge growth in 2021 already, so if this role is not quite right but want to see if there’s something else that might be? We’d love to hear from you!