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Cloud Customer Engineer

Vault Cloud - Sydney, NSW

Source: uWorkin


We are seeking a Cloud Customer Engineer to join our team and develop state-of-the-art technical solutions.

Role Highlights

  • Join a friendly, dynamic and collaborative team
  • Work with like minded peers, deliver cloud solutions across our customer base
  • Broad range of tech, very varied work

About Vault Cloud

Vault Cloud is a rapidly growing Australian Technology company that is dedicated to providing highly secure cloud services to the Australian Government and its partners. With‌ ‌our‌ ‌growth we are transitioning from an exciting scale-up to becoming a high performing mature enterprise.

The Role

In this role you will work with customers and partners to better understand and leverage Vault Cloud - develop creative technical cloud solutions and architectures to solve their business challenges, and problem-solve any potential technical roadblocks.

What You Will Do:

  • Challenge and inspire customers and peers to solve difficult problems with ambitious and novel solutions, leveraging a sophisticated set of technical competences.
  • Support Vault’s Go-to-Market strategy from an engineering perspective. Work with Customers to achieve their outcomes, identify key customer technical objections, and develop approaches to resolve technology or service blockers.
  • Work hands-on with customers to demonstrate and prototype Vault Cloud product integrations in customer/partner environments. 
  • Work with the Customer Success team to solve customer problems.
  • Recommend and support full lifecycle use cases for cloud services, including migration, deployment and configuration, automation approaches, migration tools, and cloud infrastructure required to successfully implement a complete solution using best practices on Vault Cloud.
  • Identify and shape new Customer and Industry use cases for development into new Vault product offers
  • Involvement in the development of new product features, PaaS offers and reusable automation assets to simplify robust deployments for our customers.

What You Require:

Professional / Technical Skills and Knowledge 


  • Proven customer facing communications skills, written and verbal
  • Experience working directly with Customers in solving their technology configurations, both at service delivery/technology and middle management levels
  • Experience in hands on delivery of the following: cloud migration, data center migration, disaster recovery, virtualization, application/servers assessment and discovery.
  • Experience leading IT strategy discussion and design cloud adoption plans.
  • Experience in networking (i.e., Linux, software-defined networking, network virtualization, open protocols, application acceleration and load balancing, DNS, virtual private networks) and their application to PaaS and IaaS technologies.
  • Experience with deployment methodologies (e.g. CI/CD) and hands on work with modern automation technologies (e.g. Chef, Puppet, Ansible, Terraform).
  • Experience with Windows, Linux system administration, and/or Enterprise applications.
  • Familiarity with cloud technologies including container solutions (e.g. GKE; Rancher) with certification in AWS, Azure or GCP regarded


  • Experience with Ubuntu OpenStack 
  • Knowledge for VMware technology stack (e.g., vSphere, vCenter, ESXi, vSAN etc.) or Microsoft technology stack (e.g., Active Directory, Windows Server, etc.).

Behavioural Capabilities 

  • Ability to follow instructions and adhere to policies and procedures.
  • Ability to establish and maintain ongoing relationships with relevant stakeholders, including customers. 
  • Focuses on customer needs and satisfaction, with the ability to provide quality advice to a range of stakeholders. 
  • Problem resolution skills to identify and solve issues or problems; and develop effective solutions to meet business objectives and positive client outcomes.
  • Resilience and adaptability to maintain quality outputs in a changing environment.

How To Apply

If you are looking for an opportunity to add value to a fast-growing Australian Technology company, please submit your resume along with your cover letter (no more than two pages) to careers@vaultcloud.com.au.