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Senior Registry Officer, New South Wales Civil And Administrative Tribunal (Ncat)

NSW Government - Sydney, NSW

Source: uWorkin


Senior Registry Officer - NSW Civil and Administrative Tribunal (NCAT)

  • Temporary Full Time opportunity (6 months)
  • Location: Sydney
  • Salary range ($72,635 - $79,535), plus employer’s contribution to superannuation and annual leave loading

About us

The Department of Communities and Justice carries an important purpose across many areas of its work, particularly when it comes to improving outcomes for children and young people, Aboriginal people, people with disability, people from culturally and linguistically diverse backgrounds, people experiencing domestic and family violence, victims of sexual assault, juvenile offenders, people at high risk of reoffending, and people experiencing homelessness.

Working together for stronger communities means we can continue to deliver our services with a more unified and collaborative approach. This means a greater focus on prevention and early intervention, faster responses, more seamless operations, less duplication of effort and better outcomes.

NCAT deals with a broad and diverse range of matters, from tenancy issues and building works, to decisions on guardianship and administrative review of government decisions. 

The Guardianship Division of the New South Wales Civil and Administrative Tribunal (NCAT) makes decisions about people who have a decision-making disability. ?The Guardianship Division determines applications about adults who are incapable of making their own decisions and who may require a legally appointed substitute decision maker.

About the role

  • Assisting clients to understand the Tribunal process, including encouraging the participation of persons with a disability
  • Case management - listing and preparing matters for hearing, writing hearing reports for the Tribunal, preparing and sending documents to clients
  • Contacting clients to determine how they will participate in Tribunal hearings
  • Complying with procedures and legislation relevant to the Tribunal

Essential Requirements

Experience in identifying client needs in a high volume, frontline operational environment

About you

We are looking for someone who is motivated, takes initiative, and has strong customer service skills and an interest in contributing to the rights of people with disabilities. You will:

  • Be a quick learner and willing to develop your skills and knowledge of legislation, legal principles and procedures
  • Have strong communication and negotiation skills and enjoy client contact
  • Have experience working in a high volume environment with set timeframes
  • Be able to manage your individual workload independently and efficiently
  • Have an ability to maintain a high degree of accuracy
  • Like working with others to achieve team and organisational goals

Does this sound like you? Click here to download the Senior Registry Officer role description.

Applying for the role

To apply for this role you will need to submit an application online via the DCJ Careers page; careers.dcj.nsw.gov.au 

During the application process, you will need to:

Answer the two pre-screening questions below; we are looking for you to demonstrate your competency against the focus capabilities contained in the Senior Registry Officer role description.

  • Pre-screening question 1: Describe a situation where you had to explain something to someone who had difficulty communicating. How did you ensure the message was understood?
  • Pre-screening question 2: Tell me about a time when you had to determine priorities when scheduling your time. What was the result


Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role as specified in the role description.

If you require further information about these opportunities, please contact: Lisa Spence on 02 9556 7629 or via email [email protected]

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. 

If you experience technical difficulties when lodging your application, please call 02 9765 3526

Closing date: Monday 21st June 2021 @11.59 pm

Inclusion and Diversity lies at the heart of how we recruit:

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander people, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

If you require an adjustment within the recruitment process, please call (02) 9765 3526 and advise us of your preferred method of communication.

If you are looking for more information about workplace adjustments at DCJ, please visit our Careers site.

Thank you for your interest in this role. We look forward to receiving your application.