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Level 2 Engineer - Managed Services - Endless Training And Career Opps!

Saul Recruitment - "Give yourself one less thing to worry about!" - Melbourne, VIC

Source: uWorkin


  • One of the best in the business! Very reputable and award-winning MSP growing from strength to strength! Real Aussie success story!!
  • Work in an ever-growing team of collaborative and highly-skilled engineers!
  • Supportive management style and culture
  • Training, development and career progression!
  • $70-85k Base + Super commensurate with skills and experience
  • Sydney CBD, Norwest, North Ryde and North Shore!

Be part of a dynamic business that challenges the status quo and sets the benchmark for others to follow.

This role will suit a positive, flexible and results driven individual who takes ownership of tasks through to completion and enjoys working in a fast paced and ever-changing environment.

You will be guided and exposed to multiple technologies and work within a team that are open to sharing knowledge, guiding and mentoring. With that said, you need to be committed and willing to push yourself and go above and beyond!

Key Responsibilities:

  • Provide Level 2 technical support/administration for multiple client environments
  • Perform troubleshooting tasks, problem diagnosis, resolution, or escalate further to specialist teams
  • Periodic onsite visits to client sites
  • Provide continual improvement recommendations
  • Maintain accurate records and ensure documentation is up to date
  • Assist with senior project work from time to time

Key Requirements:

  • Extensive experience in a Level 2 role working with Windows AND some Mac - preferably within an MSP environment
  • Laptop builds and image processing
  • Microsoft AD/DNS/DHCP
  • RMM Products (Solarwinds NCENTRAL a bonus..)
  • Strong knowledge of Windows 10 and any Mac OS favourable
  • Experienced in PowerShell desirable
  • Experience in JAMF desirable
  • Strong experience with wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones)
  • HP and Apple hardware experience
  • Office 365 support and administration
  • Experience with network switch rebuilds
  • Must be available to go on-site and be "hands & feet" in Sydney!
  • Tertiary IT qualifications or industry certifications favourable but not essential
  • Very strong interpersonal and communication skills - written and verbal
  • A friendly, positive and customer-driven attitude
  • Effectively multitask and manage competing priorities
  • Team player - ready to contribute whatever it takes or play any role on a team to get the job done
  • Excellent time management & organisational skills
  • Enjoys a fast paced environment and is comfortable with change

What you will receive in return:

  • Vibrant Working Environment - Social events, free coffee, fresh fruit and arcade games.
  • Career Progression - They provide industry best personal and professional development and training to ensure you thrive in your career
  • Professional and highly skilled team - Work with the best in the business. Their close-knit team supports each other to achieve goals and celebrate wins as a team
  • Open Culture - a company that supports and encourages you to bring your ideas for improvement into the business
  • Flexible - flexibility to work from home or the office