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Senior Manager, Systems Engineering Management


Any Industry
Source: uWorkin


Job Description

This position reports to: Director, Systems Engineering

As a Senior Manager of Systems Engineering, you will oversee a team responsible for architecting, building and scaling our global cloud infrastructure systems that are at the heart of the ServiceNow product. This role provides technical leadership to the engineering team, interfaces with product development teams on new systems and enhancements of existing systems, recruiting, team development and creation of key performance metrics. Key to success is the ability to drive technical issues to completion across a global team through effective cross-organizational efforts.

What you get to do in this role:

  • Manage the quarterly and annual planning, team objectives, individual goals, deliverables, hiring, development plans, and performance reviews.

  • Provide technical guidance for systems optimization opportunities and participate in architectural reviews.

  • Assess risks, vulnerabilities and mitigations of existing systems to ensure these systems are highly available, operationally sound, perform at scale and exceed customer expectation.

  • Collaborate with peer teams on complex, global engineering efforts to ensure architecture agreement, resource coordination and implementation timelines.

  • Represent the global Systems Engineering team to both internal and external stakeholders.