Zendesk - Melbourne, VIC
Trades & Services
Job Description Zendesk’s people have one goal in mind - to make customer experience better. Our products help more than 125,000 global brands (like Airbnb, Uber, JetBrains and Slack) make their billions of customers happy, every day. Our engineering team in Australia works at a scale that most companies only dream about, and where the challenges start to get seriously interesting. In fact, our global engineering team is one of the most widely dispersed in the world, with people across nearly every continent. This means you will get a chance to do cool things with a diverse bunch of people while working in an office that is home to some of Zendesk’s most loved products. Zendesk’s biggest product is Support. It sits on building blocks provided by AWS and our platform teams. Hundreds of thousands of corporate customers, millions of users and billions of tickets. It is a complex system with hundreds of microservices and datastores. You will be part of a distributed team that builds and owns the Support-specific infrastructure, supporting many other engineering teams. What you get to do every day: Be a part of a larger distributed team that is responsible for a key part of our infrastructure. Embed in one or more feature-development teams to focus on helping them build-out and operate new services. Participate in diverse projects and collaborate with multiple engineering teams. Work alongside teammates in SF, Montreal, Dublin, Madison and Singapore. Finish moving us to immutable containers Help us invest in AWS (having just closed the last of our physical data centres), but not just AWS as compute: we’re fully taking advantage of cloud-native technologies: Lambda, Kinesis, Kafka, Athena, Aurora, etc. Help increase our observability and reliability by presenting ideas and challenging the current status quo. What you bring to the role: Can trawl through a complex stack to debug a critical performance problem. Is familiar with ‘scale’, ‘enterprise-grade’ and what ‘infrastructure as code’ means. Has experience in explaining the advantages of Vault, Consul and a good CI/CD. Is comfortable working with Linux Containers (Docker preferably). Can craft an automation script in Python, Ruby or any other languages - we are open-minded. Knows the intricacies of HTTP and TCP/IP. Is self-motivated, detail and data-orientated. You keep things moving while delivering meaningful work. Someone who understands that we own a 24/7 global operation and is willing to participate in our on-call program. Someone who is passionate about mentoring more junior Engineers. Our tech stack: AWS (Lambda, Kinesis, Athena, SQS, SNS, SES, etc). Docker & Kubernetes. Redis, Dynamo, Aurora/MySQL (although we have a dedicated DBA team). Kafka. CloudFormation or Terraform or Chef or Puppet. Ruby, Java, Go, Python & Scala. Nginx, Postfix, Haraka, Datadog, Elasticsearch. Obviously, very strong Linux internals and command-line fluency. You can work with these in your sleep: awk, grep, strace, netstat, /proc, etc. We have 300+ Staff in our Melbourne office and we are home to some of our most successful, emerging products. These include Dev Platform, Apps Marketplace, Satisfaction Prediction, Answer Bot and Embeddables. We approach work with a calm focus and a sense of humour whilst keeping sane working hours. Perks include four-months gender-neutral parental leave, corporate hospital cover, Zendesk stock and flexible working hours. Our CBD office comes with fully provisioned fridges and relaxed social spaces. You’ll find board games, table tennis, group coding sessions, public talks, and baked goods are frequent occurrences. Social responsibility is something we passionately believe in and regularly volunteer with our community partners with the full support of the company. Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 130,000 customer accounts, Zendesk is used by organizations in 140 countries to provide support in more than 40 languages. Founded in 2007 and headquartered in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia and South America. Learn more at www.zendesk.com. Individuals seeking employment at Zendesk are considered without regards to race, colour, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Interested in knowing what we do in the community? Check out the to learn more about how we engage with, and provide support to, our local communities. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. 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